CHRISTINE KING
Lakewood,United States
Summary
Driven Lead Product Owner with a comprehensive financial, operations, compliance, and IT background. Servant leader passionate about greenfield development. Diligent, adaptable team player that builds effective, productive, working relationships with stakeholders, government agencies, and co-workers alike. An efficacious oral and written communicator.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Manager Client Experience | Lead Product Owner
BDO Digital Services
02.2022 - Current
- Led an organizational Agile transformation within BDO Digital's DemandGen Marketing Automation and Technology space.
- Lead Product Owner on the DemandGen division’s three largest enterprise clients accounting for thirty-five percent of annual division revenue.
- Collaborated with DemandGen Advisors and Relationship Managers to shape client product strategy, vision and roadmaps.
- Leads refinement, sprint reviews, and sprint planning sessions.
- Agile Coach, Delivery, and Resource Manager on enterprise clients.
- Mentors Business Analysts new to the DemandGen and Client Experience organizations.
- Manager and Career Advisor to Client Experience Interns.
Product Manager
Freelance
10.2021 - 02.2022
- Acted as Product Manager for a third party project team tasked with building out a fund administrator website housing information for seven billion dollars of assets in the Private Equity and Hedge Fund space.
- Crafted Product vision and strategy, created roadmaps, authored features and user stories, led stand ups, sprint plannings, refinements and sprint reviews. Led UAT sessions and provided QA guidance.
- Mentored and coached those new to the Scrum/Agile process.
Product Owner | Senior Business Analyst
DMI
03.2021 - 02.2022
- Consultant paired with fintech client as Lead Business Analyst/Product Owner through the duration of an ECM document repository replacement and transition.
Product Owner | Senior Business Analyst
Cohen & Company
08.2020 - 03.2021
- Managed Quality Assurance Analyst and established company manual and automated testing strategy.
- Developed workflow tool that interfaces with CRM system, DocuSign, CCH Engagement, and CCH Axcess in order to sunset legacy task management system.
- Expanded tax application built to standardize preparer work papers and optimize input, to include ETL layer and additional tax return types.
- Instituted governance process for application development department of Technology Services.
- Created and maintained product roadmaps for all delivery teams.
- Served as a conduit for stakeholders and end-users conveying their vision to delivery teams.
- Continually groomed and prioritized product backlog.
- Led backlog grooming sessions for three individual delivery teams.
Agile Scrum Master
Cohen & Company
01.2019 - 03.2021
- Led sprint planning sessions and sprint retrospectives.
- As servant leader removed impediments to development.
- Coached development team on scrum and agile processes.
Product Owner | Business Analyst
Cohen & Company
01.2019 - 08.2020
- Transitioned application development team to Scrum agile framework.
- Designed compliance web application intended to highlight possible engagement team conflicts and mitigate firm risk essential to firm independence.
- Created service to translate excel templates into printed returns prepped for IRS e-file.
- Converted RPA service return print functionality into web application.
- Developed a requirements template and standard for use by all Business Analysts in department.
Product Owner
AmTrust Financial Services, Inc
10.2017 - 12.2018
- As a conduit for end users conveyed their vision to delivery teams.
- Continually groomed and prioritized product backlog.
- Led backlog grooming sessions with the delivery teams.
Agile Scrum Master
AmTrust Financial
10.2017 - 12.2018
- Led sprint planning sessions and sprint retrospectives.
- As servant leader removed impediments to development.
- Coached development team on scrum and agile processes.
Team Lead, Business System Analyst II
AmTrust Financial
07.2015 - 12.2018
- Performed GAP Analyses on current AmTrust processes and systems for acquisitions and new company enterprises.
- Lead business requirements sessions, documents system requirements, and obtained internal stakeholder sign-off.
- Facilitated communication with appropriate technical and business units on defects, changes, and enhancements that may impact production, workflow, and functionality.
- As Product lead for Amtrust’s billing group: automated the commercial lines rating system’s cancellation, reinstatement, and moratorium processes.
- As Product lead for AmTrust’s two hundred twenty million dollar Excess & Surplus Lines division: delivered a composite rate solution for the division’s largest agent segment.
- As Product Lead for AmTrust’s Daily Billing initiative: migrated the installment schedule from an end-of-month process to a daily billing mechanism from renewal business to cross-company new business, eliminating company cost by nine hundred thousand dollars annually.
- As Product Lead for the AmTrust Fees Initiative: introduced late and reinstatement fees with revenue of four hundred thousand dollars beginning January 2017.
- As Product Lead for the AmTrust Global Cash Management application: Developed a reconciliation tool for a seventy-three line of business, six currency, multi-carrier unit that processes more than one hundred million dollars of written premium a year.
Business System Analyst
AmTrust Financial Services, Inc
11.2013 - 06.2015
- Developed manual and automated regression test plans based on system requirements.
- Worked with internal stakeholders, project leads and software developers to achieve desired business results on acquisitions and new project development.
- Documented department processes and assisted in the creation of new hire On-Board process.
Education
No Degree - Sociology
Ohio University
Athens, OHSkills
- Application development
- Product Development
- Product Management
- Agile Methodologies
- Scrum Methodology
- Business Analysis
- Requirements Elicitation
- Process Improvement
- Relationship Building
- Team Leadership
Certification
Professional Scrum Product Owner™ I (PSPO I)
Certificate in Product Ownership Analysis
Product Roadmapping Micro-Certification
Business Analysis Capability Foundation Certificate
Timeline
Manager Client Experience | Lead Product Owner
BDO Digital Services
02.2022 - Current
Product Manager
Freelance
10.2021 - 02.2022
Product Owner | Senior Business Analyst
DMI
03.2021 - 02.2022
Product Owner | Senior Business Analyst
Cohen & Company
08.2020 - 03.2021
Agile Scrum Master
Cohen & Company
01.2019 - 03.2021
Product Owner | Business Analyst
Cohen & Company
01.2019 - 08.2020
Product Owner
AmTrust Financial Services, Inc
10.2017 - 12.2018
Agile Scrum Master
AmTrust Financial
10.2017 - 12.2018
Team Lead, Business System Analyst II
AmTrust Financial
07.2015 - 12.2018
Business System Analyst
AmTrust Financial Services, Inc
11.2013 - 06.2015
No Degree - Sociology
Ohio University
Similar Profiles
Drea DeFordDrea DeFord
Experienced Business Analyst/Project Coordinator at BDO DigitalExperienced Business Analyst/Project Coordinator at BDO Digital
Caterina BlackCaterina Black
Data Analyst Intern at BDO DigitalData Analyst Intern at BDO Digital
Rick SeguraRick Segura
Manager - MarTech Development at BDO DigitalManager - MarTech Development at BDO Digital
Kevin KaneKevin Kane
Software Account Representative at ThryvSoftware Account Representative at Thryv
Nicholas PiazzaNicholas Piazza
ACCOUNTANT at Interior Business CenterACCOUNTANT at Interior Business Center