CHRISTINE KING
Valdosta,GA
Summary
Highly skilled and results-driven professional with extensive experience in customer service, collections, and loan processing. Proven track record of delivering exceptional customer experiences while efficiently managing collections processes. Seeking an opportunity to leverage my expertise and dedication to contribute to the growth and success of a dynamic company. Eager to apply my strong problem-solving abilities and interpersonal skills to build lasting relationships with clients and enhance overall business performance. Qualifying Skills for Field Communication Skills Problem-Solving Patience and Empathy Time Management Product Knowledge Conflict Resolution Adaptability Active Listening Multilingual Abilities Technical Proficiency Positive A itude A ention to Detail Conflict Management Teamwork Emotional Intelligence Persuasion and Up-selling Calm Under Pressure Follow-up Skills Customer Feedback Analysis Cultural Awareness
Overview
6
6
years of professional experience
Work History
Benefits Specialist - Open Enrollment
Edward Jones
Valdosta, GA
09.2023 - Current
- Assisted employees with enrolling in benefit plans and explained plan options.
- Processed benefit enrollment forms, changes
- Reviewed eligibility for medical insurance coverage and other benefit plans.
- Researched and resolved employee inquiries regarding benefits programs.
- Reviewed employee enrollments to verify accuracy, inputting information into company database.
- Checked accuracy and completeness of benefits applications and documents.
Specialist
Willis Towers Watson Benefits
09.2022 - 01.2023
- Provide personalized assistance to customers, explaining health and benefits plans, addressing inquiries, and guiding them through enrollment processes
- Efficiently manage and process benefit claims, ensuring timely resolutions and accurate communication with customers
- Stay updated on the latest health and benefits regulations and policies to ensure compliance and offer expert advice to customers
- Collaborate with internal teams to resolve complex issues and enhance overall customer experience
- Maintain accurate records, handle confidential information, and actively seek customer feedback to improve service quality.
Freedom Mortgage
Mount Laurel, NJ
12.2019 - 01.2022
- Evaluate loan applications and documentation submitted by borrowers, ensuring completeness, accuracy, and adherence to lending guidelines and regulations
- Verify borrowers' financial information, employment history, and creditworthiness to assess their eligibility for loan approval
- Coordinate with underwriters and loan officers to address any outstanding requirements, resolve discrepancies, and facilitate a smooth and efficient loan processing workflow
- Maintain clear and timely communication with borrowers, providing updates on their loan status and guiding them through the process until loan closure
- Uphold strict confidentiality and data security measures while handling sensitive borrower information and documentation during the loan processing journey.
Customer Service Representative
ETS
Ewing, NJ
02.2018 - 11.2019
- Respond promptly and courteously to customer inquiries, providing accurate information about products, services, or issue resolutions to ensure exceptional customer satisfaction
- Handle customer complaints and concerns with empathy and professionalism, working diligently to address and resolve issues to the customers' best interest
- Record and maintain detailed and accurate customer interaction data in the company's database to ensure proper tracking and follow-up on customer inquiries or requests
- Proactively identify opportunities to upsell or cross-sell products and services, promoting customer loyalty and contributing to business growth
- Collaborate with internal teams, such as sales, technical support, and billing, to resolve customer issues, ensuring a seamless and consistent customer experience.
Education
Burlington County Institute Of Technology High
01.2015
Some College (No Degree) -
Valdosta State University
Skills
- Benefits Explanation
- Proficient in [Software]
- Relationship Building
- Verbal and Written Communication
- Open Enrollment
Timeline
Benefits Specialist - Open Enrollment
Edward Jones
09.2023 - Current
Specialist
Willis Towers Watson Benefits
09.2022 - 01.2023
Freedom Mortgage
12.2019 - 01.2022
Customer Service Representative
ETS
02.2018 - 11.2019
Burlington County Institute Of Technology High
Some College (No Degree) -
Valdosta State University
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