Christine King
Brewster,NY
Summary
At Deloitte, I spearheaded compliance initiatives, significantly reducing risk by enhancing monitoring systems and fostering a culture of continuous improvement. My blend of investigative skills and effective communication fostered team collaboration and streamlined processes, achieving notable client satisfaction and compliance adherence.
Experienced with regulatory compliance, risk management, and policy implementation. Utilizes strategic planning to ensure adherence to industry standards. Track record of fostering culture of compliance and ethical conduct.
Compliance professional with focus on risk management and regulatory adherence. Proven ability to implement compliance programs that align with organizational goals. Known for team collaboration and achieving results under changing conditions. Skilled in regulatory analysis and policy development.
Overview
15
15
years of professional experience
Work History
Compliance Manager - Compliance Monitoring
Deloitte
01.2025 - Current
- Managed escalation process for the business' within Deloitte and multiple escalation paths, levels and leaders for over 120,000 employees.
- Reduced risk exposure for the company by identifying and addressing areas of noncompliance.
- Reviewed documents, files, transcripts, and other records to assess compliance and potential risk.
- Prepared records and data for regular audits.
Compliance Manager - Compliance HelpDesk
Deloitte
08.2009 - 12.2024
- Streamlined compliance processes by implementing efficient monitoring systems and tools for the team to easily access information to assist customers timely.
- Developed and delivered training programs to inform new and current employees about compliance issues and how to resolve the inquiries.
- Evaluated customer complaints, processes, and all other aspects of operations to streamline processes. .
- Oversaw a team of compliance professionals, providing guidance, mentorship, and support to ensure their continued growth and development.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy to provide the necessary support they required.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Improved resolution time with effective problem-solving for customer complaints.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- The team handled over 350 calls/chats per day. Typical day for a Manager 20 - 25 calls on average.
Education
Bachelor of Science - Hospitality Administration And Management
Johnson & Wales University
Providence, RI05-1993
Associate of Science - Hospitality Administration And Management
Johnson & Wales University
Providence, RI05-1991
Skills
- Compliance monitoring
- Learning Facilitation
- Process development
- Compliance documentation
- Incident response
- System management
- Investigative skills
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
- Effective communication
Timeline
Compliance Manager - Compliance Monitoring
Deloitte
01.2025 - Current
Compliance Manager - Compliance HelpDesk
Deloitte
08.2009 - 12.2024
Bachelor of Science - Hospitality Administration And Management
Johnson & Wales University
Associate of Science - Hospitality Administration And Management
Johnson & Wales University
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