Christine Klimek
Fort Lauderdale,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
33
33
years of professional experience
Work History
Business Systems Analyst
S&P Global
05.2013 - Current
- Improved business processes by analyzing system requirements and implementing effective solutions.
- Enhanced user experience with thorough testing and troubleshooting of software applications.
- Reduced project completion times by effectively managing cross-functional teams in agile environments.
- Increased system reliability, optimizing performance through regular maintenance and updates.
- Collaborated with stakeholders to gather essential requirements, ensuring successful project outcomes.
- Developed comprehensive documentation to support end-users and facilitate future enhancements.
- Facilitated communication between technical and non-technical team members, ensuring project alignment across all parties involved.
- Managed multiple projects simultaneously, consistently meeting deadlines while maintaining a high standard of quality workmanship.
- Provided excellent customer service by addressing user inquiries promptly and professionally, resolving issues efficiently wherever possible.
- Coordinated data migration and consolidation efforts.
- Created and maintained standard operating procedures governing system functions and features.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Collaborated with various departments to ensure accurate financial reporting and compliance with regulatory requirements.
- Supported external auditors during annual audits, providing requested documentation and addressing inquiries efficiently.
- Collaborated with cross-functional teams to ensure seamless communication and coordination on tax-related matters.
- Reconciled and produced tax documents for corporate tax departments.
Senior Specialist, Billing and Fulfillment
Platts
03.2011 - 05.2013
- Responsible for Oracle 11i transactions for all orders including new orders, revisions, cancellations, consolidations, renewals of Strategic Accounts
- Reconcile accounts with Channel Partners
- Interaction on all issues surrounding invoicing and product fulfillment as well as support to Tier 1 Order Administration, Global Sales, Customer Care, Channel Management, Product Management, Collections and Editorial
- Sales Support and guidance in contract processes, policy and pricing adherence.
- Managed complex projects from inception to completion, ensuring timely delivery and client satisfaction.
- Collaborated with sales and finance teams to ensure accurate billing information and timely invoicing for clients.
Temporary Employee for Platts
ManPower / Kelly Services
12.2002 - 03.2011
- Conference Billing and A/R maintenance
- A/R batching and review of aging for month end close
- Product setup in Oracle.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Customer Service Manager
Standard & Poor’s
01.1997 - 01.2001
- Managed busy customer service department with high phone volume
- Responsible for development and implementation of new billing system PIMS
- Liaison between all offices and Ratings Information Services Sales and Client Services
- Approved all sales orders and contracts
- Created documents and procedures for an organized and structured environment.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Facilitated the smooth transition of new employees through the creation of comprehensive training manuals and onboarding materials.
Customer Service Representative
Standard & Poor’s
08.1991 - 01.1997
- Met customer call guidelines for service levels, handle time and productivity.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Order processing and fulfillment
- Product maintenance
Education
Bachelor of Science Business Administration -
Ramapo College - Mahwah, NJ
01.1989
Skills
- Root Cause Analysis
- Research and Analysis
- Production Support
- Requirements Gathering
- User Acceptance Testing
- Cross-Functional Collaboration
- Data Migration
- Quality Assurance
- System Integration
- Risk Assessment
- Software Testing
- Agile Methodologies
- Change Management
- Systems Analysis
- System Maintenance
- Project Documentation
- Process Documentation
Timeline
Business Systems Analyst
S&P Global
05.2013 - Current
Senior Specialist, Billing and Fulfillment
Platts
03.2011 - 05.2013
Temporary Employee for Platts
ManPower / Kelly Services
12.2002 - 03.2011
Customer Service Manager
Standard & Poor’s
01.1997 - 01.2001
Customer Service Representative
Standard & Poor’s
08.1991 - 01.1997
Bachelor of Science Business Administration -
Ramapo College - Mahwah, NJ
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