Christine Kluza
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Office Manager
Ray Chiropractic Center, PLLC
01.1999 - Current
- Provide exceptional customer service when addressing patient inquiries or concerns via in-person, phone calls or email.
- Maintain accurate records of patient demographics, insurance information, and medical history in electronic health systems.
- Handle sensitive information with discretion, maintaining confidentiality of patient records and HIPAA compliance.
- Seamlessly schedule appointments, appointment reminders and missed appointment follow-up for multiple doctors.
- Bill insurance, apply patient/insurance payments and write-offs, insurance follow-up for unpaid claims and patient billing and collections.
- Facilitate smooth communication between patients and healthcare providers, addressing inquiries or concerns related to appointments, billing or any other concerns
- Demonstrate adaptability by quickly learning new technologies and processes as they were introduced into the workplace environment.
- Update reports, managed accounts, and generated reports for company database.
- Maintained computer and physical filing systems.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Education
High School Diploma -
Mountain View High School
MesaSkills
- Customer Relations
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Data Entry
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Document Management
- Account Reconciliation
- Employee Supervision
Certification
Chiropractic Assistant Certification - 2001
Timeline
Office Manager
Ray Chiropractic Center, PLLC
01.1999 - Current
High School Diploma -
Mountain View High School
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