Review reports for accuracy and detail in accordance with prescribed instructions.
Communicate with parties to secure clarifications necessary to provide the intended result in reporting.
Perform in accordance with service level agreements.
Communicate quality control concerns with Agent's performance to leadership.
Execute expected tasks in a timely fashion with accuracy.
Ability to communicate effectively with the public.
Adhered to Employer's policies and procedures.
Daily preparation of written reports in a clear and concise manner.
Evaluated problems to arrive at a effective solution.
Maintained excellent relationships with co-workers and leadership.
Performed additional duties as required by Supervisors.
Impeccable attendance.
Trustworthy and reliable