Review reports for accuracy and detail in accordance with prescribed instructions.
Communicate with parties to secure clarifications necessary to provide the intended result in reporting.
Perform in accordance with service level agreements.
Communicate quality control concerns with Agent's performance to leadership.
Execute expected tasks in a timely fashion with accuracy
Ability to communicate effectively with the public
Adhered to Employer's policies and procedures
Daily preparation of written reports in a clear and concise manner
Evaluated problems to arrive at a effective solution
Maintained excellent relationships with co-workers and leadership
Performed additional duties as required by Supervisors
Impeccable attendance
Trustworthy and reliable