Christine Kohn
Customer Success Manager
Orlando,FL
Summary
Energetic client professional driven to continue to learn and grow professionally. Understands and implements new technologies and growth strategies to ensure the highest success for the client.
Overview
14
14
years of professional experience
Work History
Elementary Education Teacher
Osceola County School District
08.2014 - Current
- Collaborated with administrators on classroom policies, management strategies, and discipline.
- Designed daily lesson plans customized to student needs.
- Built positive relationships with parents to involve families in educational process.
- Established and enforced rules of behavior to drive social development and maintain positive interactions.
- Drove student learning by establishing clear classroom plans and group objectives, as well as actionable strategies to achieve each goal.
Customer Success Manager
Morris Architects
04.2010 - 08.2014
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Created customer support strategies to increase customer retention.
- Monitored customer progress and addressed customer inquiries with timely and accurate updates.
- Conducted periodic user training sessions to support customer understanding and product feature utilization.
- Utilized collaboration strategies to coordinate and measure all deliverables from submittals to technical consultants.
- Collaborated with sales and product teams to address customer success objectives.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
Education
Bachelor of Arts - Education
University of Central Florida
Orlando06.2014
Skills
- Project Management
- Client Engagement
- Deadline-Oriented
- Revenue Generation
- Client Relationship Management
- Growth Strategies
- User Feedback
- Customer Retention
Languages
Spanish
Native or Bilingual
Timeline
Elementary Education Teacher
Osceola County School District
08.2014 - Current
Customer Success Manager
Morris Architects
04.2010 - 08.2014
Bachelor of Arts - Education
University of Central Florida
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