Christine Krauss

• Generated $10M+ in sales revenue while consistently exceeding annual sales goals.
• Planned, coordinated, and executed 800+ weddings and events, including design, floor plans, timelines, and vendor management.
• Delivered 5-star client experiences through proactive communication, detailed planning sessions, and high-touch service.
• Managed all staffing logistics, including creating Excel-based schedules, forecasting staffing needs, and supervising customer support staff.
• Oversaw payroll for 15 employees and calculated sales commissions for a team of 4 sales representatives.
• Served as Personal Assistant to the owner, handling administrative tasks, scheduling, and operational support.
• Responded promptly to all client inquiries, conducted venue tours, identified client needs, and closed sales through consultative selling.
• Built strong, exceptional client relationships that led to exceptional satisfaction and repeat referrals.
• Provided post-sale support, resolving issues and ensuring seamless event execution.
• Performed general accounting functions including journal entries, account analysis, and balance sheet reconciliations.
• Coordinated joint sales calls with customers and outside vendors to strengthen partnerships and drive revenue.
• Scheduled all events with outside vendors, communicated final guest counts, and ensured all partners were aligned before event day.
• Prepared and collected all final invoices based on guest counts and contracted services.
• Organized and worked 2–4 bridal shows per year, managing booth setup, marketing materials, and lead capture.
• Planned and executed biannual open houses, including vendor scheduling, invitation approval, and floor plan design.
• Managed venue operations, ensuring seamless coordination of events and logistics.
• Developed and implemented operational processes to enhance efficiency and service delivery.
• Oversaw staff training programs, fostering team development and improving performance standards.
• Collaborated with vendors to negotiate contracts, securing favorable terms for services and supplies.
• Led budgeting initiatives, optimizing resource allocation to meet financial targets effectively.
• Monitored event execution, ensuring compliance with safety regulations and client specifications.
• Analyzed feedback to drive continuous improvement in venue management practices and customer satisfaction.
• Established strong relationships with clients, enhancing repeat business through exceptional service delivery.
• Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues.
• Managed staff scheduling, hiring, and training to ensure a high level of service quality at all times.
• Evaluated customer feedback on a regular basis to identify areas for improvement within venue operations and implemented necessary changes accordingly.
• Implemented inventory control measures for venue supplies and equipment to reduce waste and improve cost management.
• Maintained updated knowledge of industry trends, competitor offerings, and market demands to inform strategic decisions about future event offerings at the venue.
• Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
• Increased event bookings by developing and maintaining strong relationships with clients and vendors.
• Conducted regular venue maintenance checks and oversaw repairs as needed, maintaining a safe and visually appealing environment for guests.
• Increased repeat business by consistently providing exceptional customer service to clients throughout the planning process, event execution, and post-event followup.
• Collaborated with marketing team to promote the venue through social media campaigns, resulting in increased brand awareness.
• Negotiated favorable contracts with suppliers to reduce costs while maintaining high-quality products and services for events.
• Optimized space utilization within the venue by designing flexible floor plans that could accommodate various types of events ranging from intimate gatherings to large-scale functions.
• Improved revenue generation by creating unique event packages tailored to the needs of different client segments.
• Ensured smooth execution of events by coordinating logistics, catering, audio-visual equipment, and other essential services.
• Established positive working relationships with local authorities such as police departments and licensing boards to ensure compliance with regulatory requirements.
• Facilitated seamless transitions between events by efficiently managing setup and breakdown processes for each engagement held at the venue.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Assisted in recruiting, hiring and training of team members.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Trained and guided team members to maintain high productivity and performance metrics.

• Managed a team of 16 customer service reps

• Devised and published metrics to measure the organization's success in delivering world class customer service

• Met all customer call guidelines including service levels, handle time and productivity

• Solved unresolved customer issues

• Facilitated inter-departmental communication to effectively provide customer support

• Investigated and resolved customer inquiries and complaints in an empathetic manner

• Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals

• Trained staff on operating procedures and company services