Summary
Overview
Work History
Education
Skills
References
Work Availability
Languages
Timeline
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Christine Krieman

Palatine,IL

Summary

Customer Service Representative with extensive background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Overview

22
22
years of professional experience

Work History

Customer Service

Treatt USA
Lakeland, FL
06.2020 - Current
  • Processed orders in JDE and tracked shipments to ensure accurate delivery of merchandise.
  • Participated in team meetings discussing ideas on how to better serve our customers' needs.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries. Made sure databases were updated with new or modified customer data.
  • Supported sales team members to drive growth and development.
  • Assisted customers in navigating the website, placing orders, and completing payments.
  • Provided customers with product information and resolved their issues in a timely manner.
  • Answered customer inquiries over the phone and through email.
  • Maintained an organized filing system for customer records and service requests.
  • Performed data entry tasks related to sales, returns, accounts receivable
  • Attended training sessions regularly to stay updated on new products or services offered by the company.
  • Provided appropriate regulatory documents to customers for orders/projects.
  • Process orders from customer-related portals.
  • Have knowledge of logistics and some manufacturing.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Worked with cross-functional teams to achieve goals.
  • Developed relationships with customers to ensure satisfaction.
  • Coordinated customer service activities, including responding to inquiries, resolving complaints, and providing product information.
  • Collaborated with other departments to resolve complex customer issues quickly.

Service Coordinator

Tampa Bay Trane
Lakeland, FL
12.2019 - 05.2020
  • Extensive customer contact (in person/phone/email)
  • Maintain and add customer sites/enter service calls in Dynamics
  • Coordinate service calls and dispatch Service Techs.
  • Maintain tech schedules, and issue payroll and petty cash reimbursements
  • Maintained accurate records of services provided for each client.
  • Researched, identified and resolved customer complaints in a timely manner.
  • Provided support to field technicians during service visits when necessary.
  • Worked closely with other departments within the company to ensure successful completion of projects.
  • Reviewed invoices for accuracy prior to submission for payment processing.
  • Assisted with billing and invoicing for services rendered.
  • Prepared monthly reports summarizing current service activities.
  • Monitored email and phone communication to provide prompt responses and solutions.
  • Communicated with customers upon service completion to answer final questions and determine level of customer satisfaction.
  • Liaised between client and technician to keep parties fully informed.
  • Confirmed completed or closed work order by reviewing notes and following up on pending items.
  • Worked with technicians to complete paperwork within designated time.
  • Managed emergency service requests by communicating schedules and expediting parts shipments and repairs.

Customer Service Specialist OEM/Key Accounts

Danfoss Drives
Loves Park, IL
12.2002 - 04.2019
  • Work in SAP (P16 and P02)
  • Processed returns, refunds, exchanges according to company policies and procedures.
  • Experience in Sales Force
  • Developed strong customer relationships to encourage repeat business.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Support internal/external sales staff
  • Support/back up other members of the CS team
  • Investigated escalated customer complaints utilizing problem-solving skills to identify root causes of issues.
  • Maintain spreadsheets for exception accounts
  • Have knowledge of logistics and some manufacturing
  • Supported sales team members to drive growth and development.
  • Updated databases with new and modified customer data.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Work with other Danfoss facilities inside and outside of US
  • Maintained a high level of professionalism while interacting with customers via phone or email.
  • Researched complex issues raised by customers, identified solutions, and provided timely responses.
  • Documented customer correspondence in CRM to track requests, problems, and solutions.
  • Addressed customer questions and concerns regarding products and services.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Attended training sessions regularly to stay updated on new products or services offered by the company.
  • Participated in team meetings discussing ideas on how to better serve our customers' needs.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Explained benefits and advantages of different product and service offerings to customers.

Education

High School Diploma -

William Fremd High School

Skills

  • JD Edwards
  • SAP Experience
  • Salesforce CRM experience
  • Microsoft Office
  • SharePoint
  • Customer Portals
  • Teamwork
  • Order Processing
  • Active Listening
  • Researching
  • Data Collection
  • Product Knowledge
  • Shipping procedures understanding
  • Spreadsheets
  • Call center experience
  • Professional telephone demeanor
  • Conflict Resolution
  • Teamwork and Collaboration
  • Computer Skills
  • Remote Office Availability
  • Excellent Communication
  • Positive and professional
  • Report Generation
  • Complaint/Problem Resolution

References

Upon Request

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English
Native language
English
Beginner
A1

Timeline

Customer Service

Treatt USA
06.2020 - Current

Service Coordinator

Tampa Bay Trane
12.2019 - 05.2020

Customer Service Specialist OEM/Key Accounts

Danfoss Drives
12.2002 - 04.2019

High School Diploma -

William Fremd High School

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