Summary
Overview
Work History
Skills
Timeline
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Christine Krott

Point Pleasant Beach,NJ

Summary

With over 25 years of experience in the dental industry, specializing in periodontics, prosthodontics, and general dentistry, I am dedicated to delivering exceptional patient care in every aspect of my work. Throughout my career, my primary goal has been to ensure that patients feel valued, comfortable, and well-informed from their first interaction to the completion of treatment.

My expertise includes treatment planning, scheduling, financial coordination, and managing insurance processes, allowing me to navigate both clinical and administrative functions with ease. I have worked closely with teams of specialty dentists, providing crucial support to ensure seamless patient experiences and efficient office operations.

Whether coordinating treatment plans, discussing financial options, or managing office staff, I am passionate about creating an environment where patients feel confident in their care. My focus is always on enhancing patient satisfaction while supporting the overall growth and success of the practice.

Overview

19
19
years of professional experience

Work History

Assistant Office Manager

Dental365
, NJ
11.2022 - 09.2024
  • Supported Office Manager with daily administrative tasks, including AR reports, financial reports, and production reports to maintain office efficiency
  • Managed patient scheduling, confirmed appointments, and ensured production goals were met while optimizing the daily schedule for maximum productivity
  • Coordinated and presented detailed treatment plans to patients, explaining procedures and financial options clearly and effectively
  • Assisted with financial arrangements for patients, including setting up payment plans, collecting co-payments, and ensuring timely insurance verification (PPO/FFS)
  • Responded promptly to phone calls and messages, delivering professional and timely communication to patients and colleagues
  • Entered new patient records accurately and maintained updated ledgers to ensure the precision of billing and patient information
  • Ensured compliance with company processes and protocols, facilitating smooth office operations and adherence to industry standards
  • Addressed patient billing or financial inquiries, directing concerns to the appropriate departments and providing clear and helpful assistance

Front Desk Coordinator

Specialized Dentistry Of New Jersey
, NJ
09.2020 - 11.2022
  • Managed comprehensive treatment planning for specialty dentists in periodontics, endodontics, prosthodontics, and general dentistry
  • Handled high-value treatment plans ranging from $25K to $80K, coordinating financial arrangements and ensuring patient understanding
  • Arranged flexible payment plans and provided financial coordination to optimize patient satisfaction and office revenue
  • Scheduled patients efficiently using SoftDent, ensuring smooth appointment flow and maximized daily production
  • Performed office opening and closing duties, ensuring readiness and organization for daily operations
  • Managed account reconciliation and collected payments, ensuring accuracy in patient billing and maintaining financial records

Front Desk Coordinator/ Office Manager

Kamy Dental
, NJ
09.2005 - 08.2020
  • Managed daily operations of a dental office with 15+ employees, ensuring smooth workflow and office efficiency
  • Handled accounts receivable, purchasing dental supplies, and maintaining inventory to support clinical operations
  • Oversaw employee scheduling, payroll processing via ADP, and ensured timely and accurate compensation
  • Managed the schedule of 10 operatories, optimizing appointment flow to maximize productivity and patient care
  • Played a key role in the growth of the practice by implementing effective systems and improving operational efficiencies
  • Utilized Dentrix for scheduling, troubleshooting software issues, and managing patient records and appointments
  • Coordinated insurance verification processes and managed patient treatment planning and financial arrangements
  • Provided exceptional patient care and ensured a seamless experience from scheduling to treatment completion

Skills

  • Patient Care Coordination
  • Office Administration
  • Relationship Building
  • Case Management
  • Insurance Billing
  • Appointment Coordination
  • Treatment Planning
  • Patient Relations
  • Schedule Management
  • Budgeting and financial management

Timeline

Assistant Office Manager

Dental365
11.2022 - 09.2024

Front Desk Coordinator

Specialized Dentistry Of New Jersey
09.2020 - 11.2022

Front Desk Coordinator/ Office Manager

Kamy Dental
09.2005 - 08.2020

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Christine Krott