Summary
Overview
Work History
Education
Skills
Timeline
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Christine Laber

East Hampton,CT

Summary

Dedicated employee with a pleasant personality and a proactive approach with patients via active listening and question response. A multitasking professional with a self-motivated and tactical mindset with a vast knowledge of medical terms.

Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Overview

16
16
years of professional experience

Work History

Patient Representative

Middlesex Health
07.2022 - Current
  • Engaged with patients to provide critical information.
  • Recommended service improvements to minimize recurring patient issues and complaints.
  • Monitored patient flow throughout day to maintain appointment times and schedules.
  • Resolved customer complaints using established follow-up procedures.
  • Provided exceptional customer service to patients, creating a welcoming and supportive environment.
  • Managed patient intake process, ensuring accurate documentation and efficient service delivery.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Answered patient assistance calls, assessed needs, and offered qualified support.

Administrative Officer

Precision Touch Construction LLC.
04.2019 - 07.2022
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Responded to inquiries from callers seeking information.
  • Sorted, opened and routed mail and deliveries to meet business requirements.
  • Established QuickBooks accounting system to reflect accurate financial records.
  • Tracked expenses and income while organizing and maintaining bank statements for business accounts.
  • Monitored, verified and approved invoices and reviewed balances using financial software to assess balance sheet for variances.
  • Used QuickBooks to invoice customers and prepare weekly and monthly financial reports.
  • Managed office operations while scheduling appointments for company owner.
  • Maintained computer and physical filing system while maintaining document compliance.

Global Logistics Specialist

Edible Arrangements LLC
01.2018 - 04.2019
  • Responsible for keeping costs aligned with budget while optimizing timing.
  • Prepared and delivered report to CFO with inventory levels in three facilities to ensure sustained pricing and product availability.
  • Proactively placed purchase orders for products to meet seasonal demand.
  • Audited freight, trucking and brokerage spend which resulted in minimizing costs.
  • Lead supplier negotiation processes to evaluate and transform supplier freight flows through Edibles managed freight program and network.
  • Researched issues and assessed inefficiencies within supply chain to devise solutions and improve performance.
  • Issued timely and accurate responses to both internal and external inquiries.
  • Minimized process discrepancies by spearheading budget, supervising staff and controlling inventory and supply management.
  • Processed sales orders and handled administrative functions like bookkeeping, purchasing, tracking and claim applications.

Logistics Manager

Drive DeVilbiss Healthcare
06.2010 - 12.2017
  • Developed and executed supply chain strategy for international business expansions.
  • Coordinated and systematized multi-mode transportation for domestic and international clients with freight forwarder.
  • Managed and reported freight cost analysis on drop & air freight shipments.
  • Responsible for keeping costs aligned with budget while optimizing timing; oversaw schedule for all international freight shipments.
  • Prepared non-licensed filings for Schedule B/Harmonized Tariff codes.
  • Prepared updated shipment reports for executives and clients.
  • Formed strategic partnerships, established metrics and participated in complex negotiations.
  • Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.

Entry Clerk

Drive DeVilbiss Healthcare
02.2008 - 06.2010
  • Secured and tracked proper documentation from overseas suppliers for customs brokers to arrange customs clearance.
  • Proficient in SAP; created inbound deliveries and input freight and other transportation charges.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Managed product flow scheduling, data entry and accuracy verification for large data projects.
  • Established new protocols for data sourcing, entry and updating protocols for other employees to follow.

Education

Medical Terminology Course Work Completed: Phlebotomy -

LaGuardia Community College
Long Island City, NY

High School Diploma -

Paul D Schreiber Senior High School
Port Washington, NY
06-2002

Skills

  • Company procedure adherence
  • Recordkeeping
  • Medical insurance
  • 50 WPM Typing Speed
  • Reliability, Dependability and Dedication
  • Customer Service
  • Schedule Coordination
  • Database Search and Data Entry Skills
  • Operational efficiency
  • Database Management
  • Attention to Detail
  • Problem-Solving
  • Documenting and Recording Information
  • Proficient in EPIC
  • Punctual and Hardworking
  • Interpreting physician orders

Timeline

Patient Representative

Middlesex Health
07.2022 - Current

Administrative Officer

Precision Touch Construction LLC.
04.2019 - 07.2022

Global Logistics Specialist

Edible Arrangements LLC
01.2018 - 04.2019

Logistics Manager

Drive DeVilbiss Healthcare
06.2010 - 12.2017

Entry Clerk

Drive DeVilbiss Healthcare
02.2008 - 06.2010

Medical Terminology Course Work Completed: Phlebotomy -

LaGuardia Community College

High School Diploma -

Paul D Schreiber Senior High School

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Christine Laber