Christine LaCasse
Cape Coral,FL
Summary
Seasoned Office Manager with a proven track record at Bottem Landscaping, enhancing operational efficiency and financial health through expert management of accounts, payroll, and vendor relations. Leveraged skills in QuickBooks and Microsoft Office alongside strong leadership and customer service abilities to double business revenue at Interstate Truck Driving School. Demonstrates a keen aptitude for P&L management and team training, ensuring substantial growth and profitability.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Office Manager
Bottem Landscaping
Forest Lake, MN
06.2022 - 06.2023
- Handled general office administration, including Invoicing, Payroll, AP, AR, Scheduling customers for services, create bids, Contracts, customer service
- Greeted visitors
- Handled all financials
- Prepared payroll
- Collected payments
- Supported and trained staff
- Handled direct administrative issues
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed and maintained courteous and effective working relationships.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Passionate about learning and committed to continual improvement.
- Proven ability to develop and implement creative solutions to complex problems.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Gained strong leadership skills by managing projects from start to finish.
- Developed strong communication and organizational skills through working on group projects.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Vendor Relations Specialist
Renter's Warehouse
11.2021 - 05.2022
- Company Overview: Remote
- Source and Contact Vendor leads via phone and email, Targeting specific markets and categories, balancing priorities daily, Track leads and all work on vendor recruiting document, Conduct meetings with vendors via phone or virtual meetings
- Conduct Vendor Portal training on the use of our Vendor Portal Web based program
- Maintaining and Growing relationships with vendors within our network
- Provide high-level customer service to all clients
- Assisting with any issues, minor accounting, invoicing, or questions from vendors
- Developed and maintained courteous and effective working relationships.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated leadership skills in managing projects from concept to completion.
Maintenance Coordinator
Renter's Warehouse
Minneapolis, MN
08.2021 - 11.2021
- Company Overview: Remote
- Correspond via phone and email with property owners, tenants, and vendors to monitor and coordinate the process from maintenance request to following up once maintenance is complete
- Remote
- Self-motivated, with a strong sense of personal responsibility.
- Learned and adapted quickly to new technology and software applications.
Office Manager
Nitti Rolloff Services
Blaine, MN
10.2018 - 11.2020
- I was responsible for all account payables and receivables, scheduling with contractors for delivery, switches and pick up of roll offs
- I onboarded and headed up the installation of a new software scheduling program for dispatching of drivers from the office and training the office staff, owners and the drivers on the in and outs of the program
- I also created spreadsheets to track all 99 vehicles and equipment for Repairs and Maintenance on all of the equipment and recorded all expenses for each of those
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Organized and detail-oriented with a strong work ethic.
- Self-motivated, with a strong sense of personal responsibility.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Gained strong leadership skills by managing projects from start to finish.
- Managed time efficiently in order to complete all tasks within deadlines.
Office Manager
Northway Irrigation
Ham Lake, MN
09.2013 - 08.2018
- Duties: Answer incoming calls, schedule all service and new installs using Hind site software
- We have 11 service techs and 5 residential and commercial crews
- I handle all Account Receivables, Account Payables, and Payroll through Quickbooks, including prevailing wage reports, EEO's, MN DOT Prime Contractor Statement of Compliance, MDHR Monthly Utilization Reports and IC 134's through MN Dept of Revenue
- I developed and mailed out 3500 service contracts for the 2014 season and processed them when they were returned and scheduled them based on the Package that they selected
- I process all contracts for Building contractors
- I ran the office for over a million dollar company for 9 months alone until we hired another Full time office employee as we are growing quickly and it was too much work for 1 person to handle
Business Manager
Interstate Truck Driving School
South Saint Paul, MN
04.2012 - 09.2013
- Registration of all students
- Complete accounting of the students payments both personal and Billing to Work Force Centers across the state
- I maintained all student files; keep track of their classroom hours and behind the wheel training
- I Provided Administrative support for the owner
- I Coordinated staff meetings
- Renewed all School and Instructor licenses
- Processed Monthly Sales Reports
- Payroll, Account Payables, Account Receivables
- The company went from just under $950,000 in sales for 2011 and in 2012 we doubled the business
Owner-CFO
Mattie's Lanes
South St. Paul, MN
02.2005 - 12.2012
- I was responsible for the daily operations of the retail center including P&L management, Hiring and Management of employees, marketing, budgetary and inventory controls, customer service and everything else that impacted the centers operations
- I Used QuickBooks for Accounts Receivable and Accounts Payable
- I was responsible for the Aloha POS System along with Payroll, cash handling, balancing of league checking accounts, MN Lottery account, and Business Checking Account
- I Maintained all files and prepared quarterly and year end reports
General Manager
AMF Southtown Lanes
Bloomington, MN
01.1999 - 12.2005
- In May of 1999, I was selected as the District Best Practice Trainer
- Myself and the staff at AMF Southtown Lanes received the 1999 Midwest 3rd and 4th quarter, Year to Date, and the Year end AMF Budget Buster Awards and we were the most profitable bowling center in the Company
General Manager/Stylist
Great Clips
Chaska, MN
01.1997 - 12.1999
- Duties: Daily operations of Salon including scheduling of stylists and receptionists, daily, weekly, bi weekly, and monthly reports, daily deposits, ordering of beauty supplies, monitor inventory, interviewing, recruiting, select, train, develop and evaluate salon staff, demonstrate and reinforce excellent customer service, facilitate salon meetings, recommend and suggest product purchases to customers to maximize product sales and to ensure the customer is using the right products for their hair type/style, maintain equipment and reinforce salon cleanliness
General Manager
Saxon Lanes
Little Canada, MN
01.1997 - 12.1997
- Operate within a budget so as to realize a satisfactory sales performance, cash flow and profit, authorize purchases for approved vendors, order all supplies, create and implement promotional programs for six centers, develop sound community relations by projecting the proper image for the establishment, provide job descriptions for all personnel, lead employee meetings, hire and train all employees, supervise daily operations, check receipts and disbursements, make deposits, oversee maintenance and housekeeping of center, direct effective quality and profitability of center, handle customer complaints, solicit, organize and coordinate all winter and summer leagues, solicit and organize all learn to bowl classes for all age levels, promote special bowling attractions, birthday, anniversary, company parties, etc
- Oversee posting of league schedules and standings, solicit, organize and coordinate all tournaments
Bowling Center Manager/ Marketing & Promotions Director
Kraus-Anderson
Little Canada, MN
01.1994 - 12.1997
- Duties: Operate within a budget so as to realize a satisfactory sales performance, cash flow and profit, authorize purchases for approved vendors, order all supplies, create and implement promotional programs for six centers, develop sound community relations by projecting the proper image for the establishment, provide job descriptions for all personnel, facilitate employee meetings, hire and train all employees, supervise daily operations, check receipts and disbursements, make deposits, oversee maintenance and housekeeping of center, direct effective quality and profitability of center, handle customer complaints, solicit, organize and coordinate all winter and summer leagues, solicit and organize all learn to bowl classes for all age levels, promote special bowling attractions, birthday, anniversary, company parties, etc
- Oversee posting of league schedules and standings, solicit, organize and coordinate all tournaments
Education
Cosmetologist - Cosmetology Education
Scott Lewis School of Cosmetology
Minneapolis, MN06-1988
Skills
- Marketing
- Billing
- Word
- Accounts Payable
- Aloha POS
- Meeting Facilitation
- Customer service
- Outlook
- Data Entry
- Quickbooks
- Human Resources
- Accounts Receivable
- Microsoft Excel
- Vendor Relations
- Recruiting
- Accounting
- Scheduling
- Event Planning
- Hindsite
- Microsoft Office
- Maintenance Coordinator
- Management
- Payroll
- SalesForce
- Office Management
- Receptionist
- Typing
- Training
- Bookkeeping
- Interviewing
- P&L Management
Certification
- Cosmetology License
- Notary Public
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Office Manager
Bottem Landscaping
06.2022 - 06.2023
Vendor Relations Specialist
Renter's Warehouse
11.2021 - 05.2022
Maintenance Coordinator
Renter's Warehouse
08.2021 - 11.2021
Office Manager
Nitti Rolloff Services
10.2018 - 11.2020
Office Manager
Northway Irrigation
09.2013 - 08.2018
Business Manager
Interstate Truck Driving School
04.2012 - 09.2013
Owner-CFO
Mattie's Lanes
02.2005 - 12.2012
General Manager
AMF Southtown Lanes
01.1999 - 12.2005
General Manager/Stylist
Great Clips
01.1997 - 12.1999
General Manager
Saxon Lanes
01.1997 - 12.1997
Bowling Center Manager/ Marketing & Promotions Director
Kraus-Anderson
01.1994 - 12.1997
Cosmetologist - Cosmetology Education
Scott Lewis School of Cosmetology
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