Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christine Lafferty

South Saint Paul,MN

Summary

Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Dedicated Receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Versatile [Job Title] offers experience in front desk management. Successful at prioritizing tasks, maintaining organization and optimizing workflow. Balances high-volume inquiries with staff administrative needs. Personable Receptionist successful in leading front desk public relations. Organized and efficient while providing exceptional service to clients.

Overview

34
34
years of professional experience

Work History

Receptionist

Sanctuary At West St.Paul
West St. Paul, MN
09.2021 - Current
  • Answered central telephone system and directed calls accordingly.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Corresponded with clients through email, telephone or postal mail.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Resolved customer problems and complaints.
  • Provided callers with address, directions, company website and related information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Maintained confidentiality of information regarding clients and company.
  • Responded to inquiries from callers seeking information.
  • Screened visitors and issued badges to maintain safety and security.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Receptionist Supervisor

Southview Acres Health Care Center
West St.Paul, MN
06.2005 - Current
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Monitored and screened visitors to verify access to facility and inter-office personnel.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
  • Greeted customers and visitors in-person and via telephone calls.
  • Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
  • Routed business correspondence, documents and messages to correct departments and staff members.
  • Screened visitors and issued badges to maintain safety and security.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.

CNA

Southview Acres Health Care Center
West St. Paul, , MN
06.2005 - Current
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Oversaw and maintained patients' rooms, group living areas and nurse stations.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Transported patients between rooms and appointments or testing locations.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Facilitated personal hygiene management, feeding and ambulation.

Education

High School Diploma -

Elmwood High School
Elmwood, WI
05.1991

Skills

  • Scheduling and Calendar Management
  • Data Entry and Database Software
  • Courteous and Professional
  • Documentation and Reporting
  • Positive Attitude
  • Reliable and Punctual
  • Computer Proficiency
  • Administrative Support
  • Verbal and Written Communication
  • Multi-Line Phone Systems
  • Multitasking and Prioritization
  • Attention to Detail
  • Prioritization and Time Management

Timeline

Receptionist

Sanctuary At West St.Paul
09.2021 - Current

Receptionist Supervisor

Southview Acres Health Care Center
06.2005 - Current

CNA

Southview Acres Health Care Center
06.2005 - Current

High School Diploma -

Elmwood High School

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Christine Lafferty