Overview
Work History
Summary
Education
Skills
Websites
Work Availability
Interests
Work Preference
Languages
Software
Quote
Timeline
Hi, I’m

Christine Lago

Martinez,CA
Christine Lago

Overview

13
years of professional experience
4
years of post-secondary education

Work History

Hyatt Regency Sonoma Wine Country
Santa Rosa

Front Office Supervisor / Manager on Duty
05.2024 - 09.2024

Job overview

  • Ensured that all tasks were completed in a timely manner by supervising the daily operations of the front desk
  • Enhanced the guest experience by overseeing the operations of accommodation reservations and maintaining hospitality standards to accommodate guest’ preferences
  • Trained new front desk team members on company policies, procedures, and guest service standards
  • Led and mentored a team of new front desk agents on internal policies, hotel procedures, and client service standards, fostering high-team performance and morale within the company.

Four Points by Sheraton
San Rafael

Front Desk Supervisor
09.2023 - 12.2023

Job overview

  • Directed a team of front desk agents in the management of guest arrivals and departures, as well as the resolution of any inquiries that may arise throughout the day
  • Maintained accurate records of all front desk transactions and daily operations
  • Provided guidance to newly appointed front desk staff regarding organizational rules, protocols, and customer service standards
  • Addressed guest concerns, encompassing billing disputes, member award points, and housekeeping/engineering matters.

Lago Landscaping
Novato , CA

Office Administrator
01.2023 - 08.2023

Job overview

  • Assisted in preparation and processing of payroll to facilitate prompt staff payments.
  • Used industry expertise, customer service skills, and analytical nature to resolve customer concerns and promote loyalty.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Reconciled account files and produced monthly reports.

MEDICAL LEAVE
10.2018 - 12.2022

Job overview

  • Took a break from my career to undergo intensive outpatient therapy and physical therapy after having two back surgeries.

U.S. Coast Guard MWR Lodging
Alameda

Assistant Manager
08.2013 - 10.2017

Job overview

  • Identified and resolved any problems that occurred during the hotel’s daily operations
  • Guaranteed that all customer inquiries were promptly addressed an that customer-oriented responses were provided in response to any negative reviews
  • Oversaw all renovations and maintenance tasks
  • Developed an inventory monitory database to oversee all items in the warehouse and monitored revenue, expenditures, and budgets.

U.S. Coast Guard Civilans
Alameda, CA

Temporary Housing Quarters Administrator Rep
08.2011 - 08.2013

Job overview

  • Maintained personnel records and updated internal databases to support document management.
  • Generated reports detailing findings and recommendations.
  • Frequently inspect the production area to verify proper equipment operation.
  • Managed the daily operations of inspections, check-ins and check-outs of all temporary housing facilities.
  • In the event the manager was unavailable, contact prospective residents for new leases by showing apartment vacantcies and current residences for lease renewals.
  • Process applications and paperwork.

Summary

Resilient and results-oriented individual with over 15 years experience working successfully in the hotel and entertainment industry industries. Capable of enhancing procedures, managing multiple supply chain management procedures coherently, and promoting excellence in customer service.

Education

San Francisco State University
San Francisco, CA

Bachelor of Arts from Stagecraft / Psycology
08.2009 - 05.2013

University Overview

Skills

  • Reservations Management
  • System updates
  • Hospitality services
  • VIP guest relations
  • Cash control
  • Team building and supervision
  • Guest Relations
  • Word Processing
  • Exceptional communication
  • Staff Training and Development
  • File Management
  • Request management
  • Task Delegation
  • Compliance Monitoring
  • Revenue management
  • Conflict Management
  • Customer Service Management
  • Scheduling and Planning
  • Effective Planning
  • Cash Handling Accuracy
  • Training and mentoring
  • Time Management
  • POS System Operation
  • Complaint Management
  • Cash Management
  • Problem-solving skills
  • Administrative Skills
  • Staff Supervision
  • Staff Development
  • Issue Resolution
  • Reservation Management
  • Listening Skills
  • Business recordkeeping

Websites

Availability
See my work availability
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tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Interior Design

Hiking and Camping

Home Cooking and Baking

Performing in plays/musicals

Playing strategic games such as Chess

Calligraphy

Work Preference

Work Type

Full Time

Work Location

On-Site

Important To Me

Career advancementFlexible work hoursWork-life balancePersonal development programsHealthcare benefitsPaid time offPaid sick leave401k match

Languages

English
Native language

Software

Micosoft Suite

HotSos

Opera

Quote

It took me a long time not to judge myself through someone else's eyes.
Sally Field

Timeline

Front Office Supervisor / Manager on Duty
Hyatt Regency Sonoma Wine Country
05.2024 - 09.2024
Front Desk Supervisor
Four Points by Sheraton
09.2023 - 12.2023
Office Administrator
Lago Landscaping
01.2023 - 08.2023
MEDICAL LEAVE
10.2018 - 12.2022
Assistant Manager
U.S. Coast Guard MWR Lodging
08.2013 - 10.2017
Temporary Housing Quarters Administrator Rep
U.S. Coast Guard Civilans
08.2011 - 08.2013
San Francisco State University
Bachelor of Arts from Stagecraft / Psycology
08.2009 - 05.2013

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Christine Lago