Christine LaHargoue
Lehi,UT
Summary
Professional with strong background in enhancing customer relationships. Skilled in problem-solving, communication, and project management. Known for teamwork, adaptability, and delivering impactful results. Expertise includes customer service strategies, process improvement, and relationship building. Reliable in dynamic environments and focused on achieving organizational goals.
Overview
6
6
years of professional experience
Work History
Customer Experience Coordinator
Studio McGee
04.2022 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Managed high-priority accounts by delivering tailored support services that directly addressed specific needs while reinforcing client loyalty.
- Coordinated with different departments for seamless collaboration on shared initiatives focused on enhancing the client experience journey.
- Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction through email, phones and social media.
- Handled all escalated complaints and implemented timely, knowledgeable and effective solutions balancing customer and business needs.
Made to Order Coordinator
Studio McGee
04.2021 - 04.2022
- Managed all made to order product orders, improved relationships with manufacturers and coordinated order information to ensure quality control for each.
- Monitored supplier performance to ensure consistent on-time deliveries of products at competitive prices.
- Managed high-volume orders for multiple clients, products for ensuring timely delivery and optimal service quality focusing on Netflix projects.
- Enhanced operational efficiency by onboarding new carriers and their relationships with the manufacturers.
Ordering Specialist
Studio McGee
08.2020 - 04.2021
- Streamlined the ordering process for increased efficiency and faster order fulfillment by introducing new processes and programs.
- Developed strong relationships with vendors, negotiating favorable pricing and terms for bulk purchases.
Customer Experience Coordinator
Studio McGee
10.2019 - 08.2020
- Interacted with clients through phone calls and emails to provide product information, answer questions and resolve customer issues.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Managed high-priority accounts by delivering tailored support services that directly addressed specific needs while reinforcing client loyalty by building relationships with them.
- Analyzed customer feedback data to identify trends, improving products and services based on insights gained.
- Introduced personalized follow-up procedures after resolving complaints, increasing positive feedback from customers about their experiences.
- Collaborated with cross-functional teams to develop strategies that improved overall customer experience.
Education
Bachelor of Science - Human Services
Utah State University
Logan05-2019
Skills
- Active listening
- Interpersonal communication
- Problem-solving abilities
- Issue and complaint resolution
- Document and records management
- Customer data confidentiality
- Attention to detail
- Adaptability and flexibility
Timeline
Customer Experience Coordinator
Studio McGee
04.2022 - Current
Made to Order Coordinator
Studio McGee
04.2021 - 04.2022
Ordering Specialist
Studio McGee
08.2020 - 04.2021
Customer Experience Coordinator
Studio McGee
10.2019 - 08.2020
Bachelor of Science - Human Services
Utah State University