Summary
Overview
Work History
Education
Skills
Affiliations
Work Availability
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Hi, I’m

Christine LaHay

Iowa City,IA

Summary

Reliable Secretary driven to promote operational efficiency through advanced administrative and decision-making abilities. Insightful and productive team member with active communication skills. Employs flexible approach to resolving daily issues. Diligent Secretary with talent for fostering effective professional relationships with clients, staff and business associates. Supportive and focused team player with proactive approach to administration and strong attention to detail. Skilled at providing friendly service to coworkers and customers. Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks. Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building.

Overview

3
years of professional experience

Work History

Stead Family Children's Hospital
Iowa City, IA

Secretary Specialist
01.2023 - 07.2023

Job overview

  • Maintained organized filing system of paper and electronic documents.
  • Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
  • Coordinated communications, taking calls, responding to emails and interfacing with clients.
  • Greeted visitors and directed to appropriate location or person.
  • Ordered office supplies to purchase items and maintain appropriate levels.
  • Assisted with accounts receivable and accounts payable functions.
  • Created and updated spreadsheets to track and report data.
  • Scheduled meetings and sent invitations specifying time and location.
  • Processed documents and materials for dissemination to appropriate parties.

Unifi
CID, IA

Ramp Agent
05.2022 - 04.2023

Job overview

  • Operated conveyor belts, push-back tractors and aircraft tugs daily.
  • Loaded and unloaded aircraft cargo, passenger baggage and freight.
  • Loaded and unloaded baggage and other cargo, transporting to and from aircraft.
  • Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
  • Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.
  • Protected customers' baggage from loss, theft and damage.
  • Connected electrical power units and service hoses to aircraft.
  • Positioned and pushed aircraft from remote airport locations to specified areas for operation.
  • Maintained on-time connections by guiding aircraft to and from gate positions.

Cheddar's Scratch Kitchen
Coralville, IA

Server
12.2021 - 06.2022

Job overview

  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.

Alaska Airlines
Saint Paul, MN

Customer Service Representative
06.2020 - 10.2021

Job overview

  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Education

Kaplan University
Cedar Rapids, IA

BBA from Business Administration And Management
03.2010

University Overview

Mt Mercy University
Cedar Rapids, IA

Bachelor of Science from Business Management

University Overview

Skills

  • Expense Tracking
  • Preparing Contracts
  • Meeting Coordination
  • Filing Experience
  • Calendar Management
  • Verbal and Written Communication
  • File Systems Management
  • Appointment Scheduling
  • Supply Restocking
  • Business Correspondence
  • Cross-Functional Communication
  • Office Staff Leadership
  • Equipment Sterilization
  • Customer Service
  • Managing purchasing activities
  • Multi-line phone systems
  • Database maintenance
  • Business correspondence
  • Supply ordering

Affiliations

Affiliations
  • Member, Alumni Association
  • Member, Small Business Association (2008 - present)
Availability
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Quote

The opposite of a true statement is a false statement, but the opposite of a profound truth may well be another profound truth.
Niels Bohr

Timeline

Secretary Specialist
Stead Family Children's Hospital
01.2023 - 07.2023
Ramp Agent
Unifi
05.2022 - 04.2023
Server
Cheddar's Scratch Kitchen
12.2021 - 06.2022
Customer Service Representative
Alaska Airlines
06.2020 - 10.2021
Kaplan University
BBA from Business Administration And Management
Mt Mercy University
Bachelor of Science from Business Management
Christine LaHay