Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
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Christine Lamano

Mooresville,NC

Summary

Tenacious Operational Risk Manager successfully develops and maintains comprehensive processes to identify and reduce operational risk across business units. Collaborates with functional leaders and subject matter experts to drive initiatives that contribute to long-term operational excellence. Analyzes operational policies and procedures to align improvement to performance shortfalls. Brings 20+ years of experience identifying key problem drivers and reinforcing operational procedures with internal controls. Employs strong process management and process improvement skills to handle multiple priorities and deliver quality results within tight deadlines. Skilled in using rigorous logic and strategic methods to derive analytical insights from data.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Operational Risk Manager

MUFG Bank
06.2020 - Current
  • Implemented and managed controls to comply with laws and regulations, agreements and SOPs.
  • Delivered presentations and training courses to promote best practices for techniques and processes.
  • Developed risk assessment matrices and templates to increase visibility of risks and facilitate decision making.
  • Worked within Excel and Tableau to compile and review information with pivot tables and charts.
  • Completed statistical reviews to uncover trends, patterns and variations, including issues, findings and related dispositions.
  • Employed strong program management skills to successfully test, monitor and report on Operational risks for presentation to management committees and regulators.
  • Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
  • Practices lead for RCSA credible challenge covering portfolio of 300+ assessments to comply with Heightened Standards.
  • Established second line of defense findings / issue remediation and validation program, including regulatory issue validation, quality controls (QC/QA) and detailed procedures for execution.
  • Lead surge resource team for high output / high profile first line of defense loan operations process task force while personally resolving $500MM in suspense items.

Senior Audit Manager

Bank Of America, NA
05.2010 - 08.2019
  • Selected by OCC to establish first enterprise audit program of $18B incentive compensation plans and associated regulatory issue (MRA) validation.
  • Facilitated 55 internal audits and prepared detailed reports on findings as Auditor in Charge. Span of coverage included HR, Legal, Marketing and Corporate Aviation
  • Subject matter expert auditor for laws and regulations including CRA, ADA, FLSA, CAN-SPAM, TCPA and Privacy GLBA
  • Trained and mentored department staff on policies and procedures to establish strong foundation for execution excellence.

Senior Compensation Manager

Bank Of America, NA
11.1998 - 05.2010
  • Managed design and end-to-end implementation of variable pay plans, including core process execution guidance and expertise to compensation teams on activities such as total compensation planning, variable incentive plan design and implementation, market intelligence gathering and annual award process for approximately 90,000 employees and managers
  • Planned and managed projects and work teams; organizing work streams and delivering ongoing status updates to executive management, including completion and delivery of high profile enterprise reporting projects.
  • Skilled at working independently and collaboratively in team environment.
  • Helped HR teams interpret compensation policies for developing staff benefits and salaries.
  • Evaluated data, identified trends and recommended changes in compensation structures.
  • Performed evaluations of competitor actions, legislative changes and collective bargaining results in order to make sound decisions about future company benefits and compensation.
  • Assessed and evaluated jobs to determine appropriate salary ranges.
  • Managed monthly, quarterly and annual payouts for merit rewards, sales commissions and bonus programs.
  • Created rewards and recognition programs for acknowledging employees' achievements.
  • Developed tools to help managers and staff in calculating compensation levels.
  • Bank of America Award of Excellence winner for processes and practices development gaining enterprise efficiencies across compensation team, including development and delivery of 70 hours of compensation training for 100 HR personnel.
  • Represented Bank of America on Charlotte Compensation Committee member to review review Public Safety (Fire and Police) pay practices and structures.

Education

Bachelors of Science - Accounting

Sacred Heart College
Belmont, North Carolina
05.1985

Associate - Science, Accounting

Central Piedmont Community College
Charlotte, North Carolina
05.1983

Skills

  • Six Sigma Greenbelt, Design for Six Sigma
  • Tools: Excel, Word, PowerPoint, Access, SQL, Tableau
  • Collaboration: SharePoint, Skype, WebEx
  • Staff Development, Coaching and Mentoring
  • Policies and Procedures
  • Root Cause Analysis, Corrective Actions, Issue Management
  • Risk and Mitigation Analysis
  • Trend Analysis
  • Regulatory Requirements

Certification

  • GARP Sustainability and Climate Risk (SCR) Certification Candidate, April 2024
  • Certified Internal Controls Auditor (CICA)
  • Control Objectives for Information and Related Technologies (COBIT 4)

Affiliations

  • Global Association of Risk Professionals (GARP)
  • Risk Management Association (RMA)
  • The Institute for Internal Controls (IIC)
  • Association of Certified Fraud Examiners

Timeline

Operational Risk Manager

MUFG Bank
06.2020 - Current

Senior Audit Manager

Bank Of America, NA
05.2010 - 08.2019

Senior Compensation Manager

Bank Of America, NA
11.1998 - 05.2010

Bachelors of Science - Accounting

Sacred Heart College

Associate - Science, Accounting

Central Piedmont Community College

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Christine Lamano