Christine Lamarca
NATRONA HEIGHTS,PA
Summary
Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills. Knowledgeable and professional Receptionist skilled in administrative support and customer service. Bringing numerous years of experience managing fast-paced, front desk operations. Strong planning, problem solving and communication skills. Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation.
Overview
31
31
years of professional experience
Work History
Customer Care Representative
Giant Eagle
Cranberry, Pennsylvania
12.2022 - Current
- Assisted customers with inquiries and product information to enhance satisfaction.
- Answered customer inquiries over the phone and via email.
- Resolved customer complaints promptly and professionally.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Provided accurate, valid, and complete information to customers.
- Escalated unresolved issues requiring further investigation or specialized expertise.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Delivered customer support to high call load each shift.
- Gathered customer feedback to suggest improvements for products and services.
- Researched resolutions, contacted necessary departments and responded to customer by phone, mail, or fax as follow-up.
- Ensured compliance with company policies regarding privacy laws and data protection regulations.
- Identified opportunities to upsell additional services when appropriate.
Customer Service Representative
CVS/caremark
Monroeville, PA
10.2020 - 06.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Educated customers on special pricing opportunities and company offerings.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Answered customer questions about prescribed and OTC medications.
- Communicated with insurance companies for billing purposes.
- Confirmed prescriptions for patients by placing calls and conferring with physicians' office staff.
- Assisted customers with questions regarding side-effects for various types of medications.
Receptionist Assistant
Patrick Cosgrove Construction
New Kensington, PA
01.2019 - 06.2020
- Answered and directed incoming calls using multi-line telephone system.
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Organized and updated schedules and monthly calendar obligations for various levels of management and staff.
- Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
- Entered data in excel software to keep records of job sites information.
- Processed payments for deposits and updated accounts to reflect balance changes.
Food Service Worker/Dish Machine Operator
Allegheny Valley School District
Springdale, PA
04.2018 - 11.2019
- Maintained order and cleanliness of work areas in conformance with health codes.
- Maintained work areas by cleaning surfaces, equipment and floors, removing trash and providing machinery upkeep.
- Recognized by management for providing exceptional customer service.
- Earned reputation for good attendance and hard work.
Administrative Support Clerk
PNC Bank
Pittsburgh, PA
07.2007 - 12.2015
- Set up and maintained physical and electronic filing systems.
- Managed new files and retrieval requests quickly, which improved filing process and accuracy by 100%.
- Managed new files and retrieval requests quickly, which improved filing process and accuracy by 100%.
- Entered information into computer databases using excel and Smead with zero errors.
- Earned reputation for good attendance and hard work.
- Improved operations by working with team members and customers to find workable solutions.
- Performed site evaluations, customer surveys and team audits.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Caregiver
Scott Studer Jr Trust
Saltsburg, PA
05.2003 - 06.2007
- Monitored vital signs and medication use, documenting variances and concerning responses.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Assisted with meal planning to meet nutritional plans.
- Directed patients in simple prescribed exercises, including passive and active ROM to maintain musculoskeletal functions and increase strength.
- Transported patients to and from medical, dental and personal care appointments.
- Maintained clean and well-organized environment to promote client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Took and recorded patient temperature, pulse, respiration and blood pressure to monitor health statistics.
- Planned and prepared nutritious meals and snacks to meet client dietary requirements such as diabetic, low sodium and high protein.
- Facilitated best possible care by developing strong and trusting rapport with patient.
- Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs.
Food Service Worker
V.A. Medical Center
Pittsburgh, PA
05.1994 - 04.2004
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Washed, peeled, cut and measured recipe ingredients.
- Complied with company service standards, including inventory and cash control procedures.
- Adjusted preparation and ingredients to accommodate dietary restrictions and allergies.
- Performed prep work such as washing, peeling, cutting and seeding fruits and vegetables.
- Distributed supplies, utensils and portable equipment.
- Maintained work areas by cleaning surfaces, equipment and floors, removing trash and providing machinery upkeep.
- Upheld food safety standards at all times.
- Plated completed meals in appealing arrangement and set in designated areas for delivery to patrons.
- Kept all utensils, dishes and glasses clean and ready for customer use.
- Verified proper operation of refrigerators, freezers and warming lamps by collecting temperature readings every day.
- Maintained order and cleanliness of work areas in conformance with health codes.
- Floated in food-prep area to identify support tasks and receive assignments from cooks.
- Helped patients with special needs eat meals with kindness and patience.
- Reviewed records and assessed nutritional condition of at-risk residents by recognizing unplanned weight changes and other issues.
Education
Fox Chapel Area High School
Pittsburgh, PA1982
Skills
- Organization and efficiency
- Multi-line telephone skills
- Office equipment operations
- Business operations understanding
- Meticulous and organized
- Recordkeeping and bookkeeping
- Multitasking ability
- Project coordination
- Flexible
- Service-oriented mindset
Affiliations
- Member, AVYFA Allegheny Valley Youth Football Association.
- Currently active board member on local youth football team for the last 4 years.
- Current position is Treasurer.
- I over see all spending and keep track all bank records as well deposits.
Timeline
Customer Care Representative
Giant Eagle
12.2022 - Current
Customer Service Representative
CVS/caremark
10.2020 - 06.2021
Receptionist Assistant
Patrick Cosgrove Construction
01.2019 - 06.2020
Food Service Worker/Dish Machine Operator
Allegheny Valley School District
04.2018 - 11.2019
Administrative Support Clerk
PNC Bank
07.2007 - 12.2015
Caregiver
Scott Studer Jr Trust
05.2003 - 06.2007
Food Service Worker
V.A. Medical Center
05.1994 - 04.2004
Fox Chapel Area High School
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