Christine Lane
St Louis,MO
Summary
A proven leader in customer service and operational efficiency, I've enhanced satisfaction and streamlined processes at companies like St Louis Parking. My blend of dedication and reliability, coupled with expertise in planning and team training, has consistently elevated team performance and service delivery, achieving significant improvements in customer experience and operational productivity.
Overview
15
15
years of professional experience
Work History
Parking Ambassador
St Louis Parking
St Louis, MO
09.2023 - Current
- Upheld strict adherence to company policies and procedures while resolving customer disputes or concerns.
- Trained new team members on best practices in daily operations imparting valuable knowledge that improved overall staff performance levels.
- Coordinated special event parking logistics ensuring seamless entry/exit experiences for guests attending functions held onsite.
- Provided on-the-spot assistance to drivers experiencing difficulties with ticket machines or payment systems.
- Enhanced customer satisfaction by providing friendly and efficient parking guidance.
- Answered general questions about parking fees, facilities, and directions.
Temp Worker
Blue Crew
St Louis, MO
02.2023 - 09.2023
- Contributed positively to workplace morale by maintaining a professional and positive attitude in all temporary assignments.
- Served as a reliable team player who consistently met or exceeded expectations in all tasks assigned throughout numerous temp jobs.
- Cultivated positive relationships with coworkers, fostering collaboration and teamwork in diverse work environments.
Repossession Specialist
Countrywide Assett & Auto Recovery
Bridgeton, MO
01.2022 - 01.2023
- Optimized route planning for field agents, maximizing the number of successful repossessions per day.
- Recovered assets by locating and securing collateral, ensuring minimal loss for clients.
- Collaborated with law enforcement to ensure safe and legal repossessions, minimizing risk for all parties involved.
- Minimized company liability by adhering strictly to state and federal regulations during all aspects of the repossession process.
- Entered client details and notes into system for interdepartmental access and review.
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
Package Handler
United Parcel Service, UPS
Earth City, MO
02.2019 - 05.2020
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Stored and secured packages in designated areas to prevent damage and theft.
- Supported quality control efforts, inspecting packages for damage and ensuring proper handling to maintain integrity.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
Hygiene Service Technician
Enviromaster Services
Fenton, MO
03.2015 - 05.2019
- Regularly participated in team meetings to share best practices among peers, fostering collaboration and continuous improvement efforts within the department.
- Employed excellent problem-solving skills to troubleshoot and resolve unexpected issues during service calls, ensuring minimal downtime for clients.
- Provided comprehensive training for new hires, fostering a culture of teamwork and professionalism.
- Improved workplace safety by identifying potential hazards and promptly addressing them.
- Efficiently managed scheduling and route planning, ensuring punctual service delivery across multiple locations daily.
Food Service Manager
Casey's General Store
Troy, IL
10.2009 - 09.2015
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Tracked food production levels, meal counts, and supply costs.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Reviewed and approved employee schedules and timesheets.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Upheld company policies consistently across all areas of operation while remaining flexible enough to address unique situations as they arose within the workplace setting.
- Enhanced safety protocols for both employees and guests by adhering to strict food handling guidelines, ensuring proper storage of ingredients, and maintaining up-to-date certifications on equipment usage.
Education
None -
Granite City Senior Highschool
Granite City, ILBasic - Basic
Southwestern Illinois College
Granite CityGED - Basic
Kaskaskia College
Centralia, IL09.1995
Skills
Customer service
Reliability
Dedication
Timeline
Parking Ambassador
St Louis Parking
09.2023 - Current
Temp Worker
Blue Crew
02.2023 - 09.2023
Repossession Specialist
Countrywide Assett & Auto Recovery
01.2022 - 01.2023
Package Handler
United Parcel Service, UPS
02.2019 - 05.2020
Hygiene Service Technician
Enviromaster Services
03.2015 - 05.2019
Food Service Manager
Casey's General Store
10.2009 - 09.2015
None -
Granite City Senior Highschool
Basic - Basic
Southwestern Illinois College
GED - Basic
Kaskaskia College