CHRISTINE LANGLEY
Raleigh,NC
Summary
Highly skilled customer service professional with exceptional communication, problem-solving, and file management abilities.
Professional in customer support with strong communication and problem-solving skills. Adept at managing inquiries, resolving issues, and ensuring customer satisfaction. Known for teamwork, adaptability, and achieving results under changing conditions. Skilled in conflict resolution, empathy, and time management.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Care Representative
Mtandao Internet Solutions
05.2024 - 10.2024
- Boosted customer satisfaction scores by 22% by implementing personalized service strategies.
- Assisted an average of 150 customers weekly with internet-related inquiries, troubleshooting, and billing issues.
- Reduced service downtime by 18% through effective communication with technical teams and prompt escalation of complex issues.
- Improved first-contact resolution rates by 30% through efficient troubleshooting and clear communication.
- Streamlined service documentation processes, reducing response time for recurring customer issues by 15%.
Customer Service Representative
ISON Experiences
06.2022 - 03.2023
- Increased client retention by 25% through proactive follow-ups and personalized service.
- Promoted products and upsell opportunities, resulting in a 15% boost in sales within six months.
- Resolved 95% of customer concerns on the first call, improving customer satisfaction ratings.
- Streamlined database management processes, reducing data entry errors by 20%.
- Identified customer needs using advanced analytical skills, leading to a 10% improvement in service delivery time.
- Assisted 200+ customers monthly with account creation, product registration, and troubleshooting via virtual presentations.
Customer Service Representative
Zuku Support Centre, Techno Brains BPO
10.2020 - 01.2021
- Improved customer satisfaction scores by 18% by resolving issues promptly and courteously.
- Answered an average of 100 calls daily, reducing wait times by 30% through efficient call handling.
- Enhanced troubleshooting success rate by 25% using a structured resolution tree approach.
- Collected customer feedback and implemented changes that led to a 12% increase in repeat business.
- Maintained an accuracy rate of 98% while updating customer information and resolving inquiries.
Education
Certified Secretaries Program -
Strathmore University
08.2025
Bachelor - Library and Information Studies
Chuka University
01.2019
High School Diploma - undefined
Sironga Girls' High School
01.2013
Skills
- Customer Service and Client Relations
- Problem-Solving and Troubleshooting (30% improvement in resolution rates)
- File and Database Management (20% error reduction in data management)
- Virtual Presentations and Written Communication
- Analytical and Research Skills (10% faster service delivery)
- Process Improvement and Feedback Integration
- Customer communications
- Remote support
- Customer support
- Technical troubleshooting
- Troubleshooting
- Customer relationship management (CRM)
Certification
- IBM IT Support, Coursera - August 2025
- Customer Relationship Management, Coursera - July 2025
- Introduction to Hardware and Operating Systems, Coursera - August 2025
Timeline
Customer Care Representative
Mtandao Internet Solutions
05.2024 - 10.2024
Customer Service Representative
ISON Experiences
06.2022 - 03.2023
Customer Service Representative
Zuku Support Centre, Techno Brains BPO
10.2020 - 01.2021
Bachelor - Library and Information Studies
Chuka University
High School Diploma - undefined
Sironga Girls' High School
Certified Secretaries Program -
Strathmore University
Additional Information
I am a dedicated and hardworking individual with a positive attitude toward work. I am focused and honest, always striving for excellence in my tasks and responsibilities.
Similar Profiles
Damaris WaruguruDamaris Waruguru
Salesperson at Mtandao AfritechsolutionsSalesperson at Mtandao Afritechsolutions
Traci MeansTraci Means
Events and Group Travel Consultant – Group Air at ITS - Internet Travel SolutionsEvents and Group Travel Consultant – Group Air at ITS - Internet Travel Solutions
Abhishek JaiswalAbhishek Jaiswal
Director at Core2digital Internet Solutions Pvt. LtdDirector at Core2digital Internet Solutions Pvt. Ltd
Latoya TaylorLatoya Taylor
Health Insurance Financial Advisor at Sutherland / Horizon BCBSHealth Insurance Financial Advisor at Sutherland / Horizon BCBS
Darius FisherDarius Fisher
BUSINESS DEVELOPMENT REPRESENTATIVE at Total Assure – IBSS CorpBUSINESS DEVELOPMENT REPRESENTATIVE at Total Assure – IBSS Corp