Christine Lapon
Quezon City
Summary
Dynamic Customer Service Representative with ECE, adept at resolving conflicts and enhancing customer loyalty through empathetic communication. Recognized for problem-solving abilities and a quick learning aptitude, I excel in high-pressure environments, ensuring customer satisfaction while promoting company interests. Proficient in digital arts, I bring creativity to customer interactions.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
ECE
10.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Amazing Grace Technical Training Institute Inc.
No. 74 Cambridge St. Cor. New York St., Cavite01-2021
The National Teachers College Señior High School
629 J Nepomuceno, Quiapo, Manila,1001 Metro Manila01-2020
Eulogio Rodriguez Jr. High School
Quezon City01-2018
Perpetual Help College High School
Manila City01-2013
Skills
- Digital Arts
- Fluent English
- Customer Friendly
- Very Fast Learner
- Patient
- Problem Solving
Timeline
Customer Service Representative
ECE
10.2021 - Current
Amazing Grace Technical Training Institute Inc.
The National Teachers College Señior High School
Eulogio Rodriguez Jr. High School
Perpetual Help College High School
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