Summary
Overview
Work History
Education
Skills
Timeline
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Christine Lapon

Christine Lapon

Quezon City

Summary

Dynamic Customer Service Representative with ECE, adept at resolving conflicts and enhancing customer loyalty through empathetic communication. Recognized for problem-solving abilities and a quick learning aptitude, I excel in high-pressure environments, ensuring customer satisfaction while promoting company interests. Proficient in digital arts, I bring creativity to customer interactions.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

ECE
10.2021 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Amazing Grace Technical Training Institute Inc.
No. 74 Cambridge St. Cor. New York St., Cavite
01-2021

The National Teachers College Señior High School
629 J Nepomuceno, Quiapo, Manila,1001 Metro Manila
01-2020

Eulogio Rodriguez Jr. High School
Quezon City
01-2018

Perpetual Help College High School
Manila City
01-2013

Skills

  • Digital Arts

  • Fluent English

  • Customer Friendly

  • Very Fast Learner

  • Patient

  • Problem Solving

Timeline

Customer Service Representative

ECE
10.2021 - Current

Amazing Grace Technical Training Institute Inc.

The National Teachers College Señior High School

Eulogio Rodriguez Jr. High School

Perpetual Help College High School

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Christine Lapon