Christine Lara

Answer an average of 100 calls per day in a high-volume call center environment.

Resolve customer complaints and ensure calls are handled in a professional and prompt manner.

Contributed to the company’s highest quarterly customer satisfaction rate of 92%.

Consistently earned “above average” or “excellent” on-call quality evaluations.

Performs duties in the event of an emergency such as sick call coverage, vacant position coverage, workload adjustments, and projects
Assist maintaining patient files and sorting generated prescription paperwork/labels, files clinical paperwork and maintains charts
We will provide weekly briefings on departmental performance and update you on any promotional events/ new company initiatives
Develop and maintain a clean, organized, and adequately stocked work environment

Interpret and enter prescriptions

Answers, resolves and triages inbound inquiries

Understanding of 3rd party insurances and follow-through of insurance-related issues

Resolves insurance-related issues and assists patients with various forms of financial assistance

Professional filling of prescriptions (right medication, right dosage, right amount)

Identifies medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medications

Identify and assembling supplies necessary for selected medications such as sharps containers, needles/syringes, alcohol swabs, band-aids

Prepares medication for delivery to patients and departments

Communicates directly with patients over the phone to assist them in the awareness of their medications

Inventory Control (maintaining a lean inventory)

Ordering medications and supplies using applicable technology

Actively participates in process improvement timelines initiatives

Provide outbound therapy/medication adherence checkups

Use medical equipment to measure medications, like a tablet counting machine and lab balances

Prepare medications that require mixing and grinding

Complete customer requests for particular flavors or brands of medications when possible

Answer questions from customers about their specific prescriptions

Ensure all operations at the pharmacy adhere to federal regulations

Delivered Support to the pharmacist. provided strong customer service, and entered accurate patient records.
Processed claims for third-party program prescriptions
Prepared prescription medications for postage for those enrolled in the prescription-by-mail program

Developed a personal clientele through
successful networking and clienteling,
resulting in a 20%
boost in sales referrals.
Led the store in upselling additional pieces and care plans, contributing to a 15% increase in
average.
Initiated a store-wide training program on the latest trends in luxury jewelry, enhancing team
product Knowledge by 40%
Pioneered design service, successful in building relationships.
Orchestrated in-store events aimed at client engagement and satisfaction. leading to reveal a
business rate increase of 30%
Championed a collaborative sales approach, reducing customer wait times and improving
overall service efficiency.

Employee Is responsible for assisting and transporting airline
passengers requiring wheelchair assistance at the Airport.
Employee is responsible for assisting and transporting airline
passengers requiring wheelchair assistance at the Airport.
Assisting passengers to and from flights.
Helping passengers to the restroom also with luggage.
Skills Used Customer service.
Help with bags to and from car Dispatch For the company Escort blind
or deaf people to and from airplanes Escort elderly people to and from
airplanes.
Transport passengers to and from airplane.