Christine Laws
Lenoir,NC
Summary
Dynamic and results-oriented professional with a proven track record at Tractor Supply Company, where exceptional customer service and teamwork led to significant improvements in operational efficiency and customer satisfaction. Skilled in data analysis and problem-solving, adept at fostering positive relationships and driving continuous improvement. Demonstrates leadership qualities and adaptability, ensuring high-quality service and team collaboration. Working well in high stress situations.
Highly efficient Team Member well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team Member
Tractor Supply Company
03.2023 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted customers in selecting merchandise best suited to needs.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Collected, arranged, and input information into database system.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Conducted regular reviews of operations and identified areas for improvement.
- Gathered, organized and input information into digital database.
- Evaluated customer needs and feedback to drive product and service improvements.
- Monitored and verified merchandise for proper prices and labels.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
Hostess
Longhorn Steakhouse
04.2021 - 05.2021
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took initial drink orders and relayed information to wait or bar staff.
- Advised customers about special offerings and menu items to help drive sales.
- Promoted business loyalty by fostering positive customer relationships.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Opened and closed seating sections according to volume of guests.
- Provided patrons with estimated waiting times during peak service hours.
- Backed up servers by checking on tables and retrieving items for guests.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Completed daily side work and opening and closing duties without fail.
- Answered phone calls to take orders, give information and document reservations.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
Education
Associate of Science - Welding Technology
Caldwell Community College And Technical Institute
Hudson, NC05-2024
Skills
- Customer Service
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Clear Communication
- Attention to Detail
- Collaboration and Teamwork
- Flexible Schedule
- Following Instructions
- Cash Handling
- Cleaning
- Leadership Qualities
- Workplace Safety
- Money Handling
- Decision-making capabilities
- Computer Skills
- Heavy Lifting
- Continuous Improvement
- Professionalism
- Goal Setting
- Interpersonal Skills
- Self Motivation
- Operational Efficiency
- Adaptability and Flexibility
- Effective Communication
- Team Leadership
- Team Collaboration
- Reliability
- Problem-solving abilities
- Quality Assurance
- Data Analysis
- Process Analysis
- Written Communication
- Idea Development and Brainstorming
- Process Improvement
- Decision-Making
- Organizational Skills
- Team building
- Relationship Building
- Analytical Thinking
- Excellent Communication
- Multitasking Abilities
- Active Listening
- Multitasking
- Hospitality and accommodation
- Point of sale system
- Parts Labeling
- Sales and Marketing
- Facility Cleaning
- Sales expertise
- Complex Problem-Solving
- Product Knowledge
- Goal Setting and Achievement
- Creativity and Innovation
- Organizing Work Stations
Certification
- North Carolina Driver's License
- OSHA Certified
- Propane Certified
Timeline
Team Member
Tractor Supply Company
03.2023 - Current
Hostess
Longhorn Steakhouse
04.2021 - 05.2021
- North Carolina Driver's License
- OSHA Certified
- Propane Certified
Associate of Science - Welding Technology
Caldwell Community College And Technical Institute
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