Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Christine LeGrand

West Yarmouth,MA

Summary

Experienced with managing diverse tasks and supporting team initiatives. Utilizes organizational skills and attention to detail to enhance operational efficiency. Track record of effective collaboration and problem-solving in fast-paced settings.

Overview

37
37
years of professional experience
1
1
Certification

Work History

Process/Practice Improvement Associate

Umass Memorial Medical Group
Worcester, MA
07.2012 - 10.2025

Certified Professional Coder (CPC), Certified Risk Coder (CRC) and Certified Documentation Expert -Outpatient (CDEO)

Recent responsibilities were working with providers in the medical group. Electronic health records chart reviews to ensure all potential conditions get captured during patient visits. Provider education provided on accurate diagnosis coding and documentation requirements as needed.

In-Home Nanny

Private Home - Jose Villegas
Miami, FL
03.2009 - 03.2011
  • Provided attentive care and supervision to children, ensuring a safe and nurturing environment.
  • Developed and implemented engaging educational activities to promote cognitive and social development.
  • Managed daily schedules, including meal preparation, transportation, and extracurricular activities for children.
  • Communicated effectively with parents regarding children's progress, behavior, and needs.
  • Maintained cleanliness and organization of play areas and children's belongings to enhance safety.

Night Store Manager

Big Y Foods Inc.
Springfield, MA
10.1988 - 01.2009
  • Oversaw nightly store operations, ensuring compliance with safety and health regulations.
  • Managed team schedules to optimize labor efficiency and reduce operational costs.
  • Trained and mentored staff, enhancing customer service skills and teamwork.
  • Resolved customer issues swiftly, maintaining high satisfaction levels during peak hours.
  • Conducted regular audits of store displays, ensuring adherence to merchandising standards.
  • Collaborated with upper management on strategic initiatives for improved store performance.
  • Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
  • Assisted in the recruitment and hiring process, selecting candidates who demonstrated a strong work ethic and commitment to excellent customer service.
  • Reduced shrinkage rates through diligent monitoring of security cameras, implementing loss prevention strategies, and conducting thorough inventory audits.
  • Increased employee retention by fostering a supportive work environment and providing ongoing training opportunities.
  • Optimized staff scheduling to ensure adequate coverage during peak hours and reduce overtime costs.
  • Boosted sales performance with strategic merchandising plans and eye-catching product displays.
  • Conducted regular performance evaluations for team members, providing constructive feedback aimed at professional growth within the organization.
  • Oversaw the efficient unloading of delivery trucks, verifying accuracy of shipments and ensuring proper storage of products.
  • Mentored new employees in company policies, best practices, and job-specific tasks to promote fast acclimation to the role.
  • Monitored daily cash handling procedures, ensuring accuracy in transactions and minimizing discrepancies.

Education

High School Diploma -

Quaboag Regional High School
Warren, MA

Skills

  • Customer service
  • Time management
  • Attention to detail
  • Computer skills
  • Workplace safety
  • Decision-making
  • Courteous and professional
  • MS office
  • Process improvement
  • Record and file management

Affiliations

AAPC - American Academy of Professional Coders

Certification

CPC - Certified Professional Coder

CRC - Certified Risk Coder

CDEO - Certified Documentation Expert - Outpatient

Timeline

Process/Practice Improvement Associate

Umass Memorial Medical Group
07.2012 - 10.2025

In-Home Nanny

Private Home - Jose Villegas
03.2009 - 03.2011

Night Store Manager

Big Y Foods Inc.
10.1988 - 01.2009

High School Diploma -

Quaboag Regional High School

Similar Profiles

  • G JagadeeshG Jagadeesh

    <ul> <li>Responsibilities -Process Engineering: -</li> <li>Responsible for making SOP on required process flow for overall manufacturing.</li> <li>Responsible for doing validation and closing buy off points in line before starting an NPI.</li> <li>Making process mapping for on scrap and process issues to increase productivity in manufacturing.</li> <li>Responsible for doing analysis and making actions against failure to reduce production loss.</li> <li>Achieving standard targets requirement from customer end related to yield and scrap.</li> <li>Responsible for confirming QOC and OBA failures and as well as making analysis on that and sharing RCA (Root Cause and Analysis) to CFT (Cross Functional Team).</li> <li>Conducting MOM (Minutes of Meeting) on daily basis Among the Yield, Scrap and Production.</li> <li>Responsible for preparing PFMEA on process stages inline.</li> <li>Making a SWR (Special Work Request) for any process change to improve yield and productivity.</li> <li>Responsible for making reports based on analysis with PPT, and conducting CFT to present reports for failure reduction.</li> <li>Maintaining good yield graphs toward the given targets.</li> <li>Time study, standard time and manpower request, capacity analysis, and line balancing analysis.</li> <li>Preparing DFMA reports of manufacturing and assembly based on criticality. Process improvement activities and continuous improvement of the manufacturing process, material handling, and line layout.</li> <li>Organizing and executing all process activities, such as rejection and scrap reduction.</li> </ul> at Sunny Opotech India Pvt.Ltd<ul> <li>Responsibilities -Process Engineering: -</li> <li>Responsible for making SOP on required process flow for overall manufacturing.</li> <li>Responsible for doing validation and closing buy off points in line before starting an NPI.</li> <li>Making process mapping for on scrap and process issues to increase productivity in manufacturing.</li> <li>Responsible for doing analysis and making actions against failure to reduce production loss.</li> <li>Achieving standard targets requirement from customer end related to yield and scrap.</li> <li>Responsible for confirming QOC and OBA failures and as well as making analysis on that and sharing RCA (Root Cause and Analysis) to CFT (Cross Functional Team).</li> <li>Conducting MOM (Minutes of Meeting) on daily basis Among the Yield, Scrap and Production.</li> <li>Responsible for preparing PFMEA on process stages inline.</li> <li>Making a SWR (Special Work Request) for any process change to improve yield and productivity.</li> <li>Responsible for making reports based on analysis with PPT, and conducting CFT to present reports for failure reduction.</li> <li>Maintaining good yield graphs toward the given targets.</li> <li>Time study, standard time and manpower request, capacity analysis, and line balancing analysis.</li> <li>Preparing DFMA reports of manufacturing and assembly based on criticality. Process improvement activities and continuous improvement of the manufacturing process, material handling, and line layout.</li> <li>Organizing and executing all process activities, such as rejection and scrap reduction.</li> </ul> at Sunny Opotech India Pvt.Ltd

  • Andrea GardnerAndrea Gardner

    IT Process Improvement Analyst Sr at Stericycle IncIT Process Improvement Analyst Sr at Stericycle Inc

  • Brady AustinBrady Austin

    Process Improvement Lead at Walmart Trust and SafetyProcess Improvement Lead at Walmart Trust and Safety

  • Ahmad AlbadryAhmad Albadry

    Regional Process Improvement | Business Efficiency Lead | Salesforce Administration at GMGRegional Process Improvement | Business Efficiency Lead | Salesforce Administration at GMG

CREATE PROFILE