Christine Lengyel
Supply Chain Professional & Program Manager
Webster,United States
Summary
Dynamic Senior Manager with extensive experience at Xerox Corporation, excelling in operations management and cross-functional communication. Proven track record in optimizing supply chain processes, enhancing service delivery, and fostering strong client relationships. Skilled in data-driven decision making, leading teams to achieve operational excellence and drive organizational success.
Overview
20
20
years of professional experience
Work History
Global Leader, Supply Chain Transformation
Xerox
01.2025 - Current
- High profile role within the company, leading business and system transformation
- Drive fit-to-standard process adoption in Plan to Fulfill and Source to Pay workstreams of SAP program
- Integration of acquired company's supply chain, identifying redundancies and simplification opportunities
- Prepares and delivers workstream status to Executive Committee
- Leading a project to setup a bonded warehouse: performing inventory profiling, scoping physical space requirements, and mapping out how to integrate with existing systems
Senior Manager, NA Supply Chain Operations
Xerox
01.2023 - 10.2025
- Directs an organization of 38 employees and shared services agents responsible for service parts and consumables order management, inventory allocation, warehouse operations, inventory control, field inventory, and systems support
- Responsible for $110M in inventory residing in a 3PL- managed central warehouse
- Manages to KPIs for fulfillment lead time and inventory variance
- Saved $270K through network optimization, balancing LOS with logistics and inventory costs
- Reduced inventory by $18M by enabling direct-ship fulfillment models
- Fosters long term relationships with vendors and clients
- Innovative value chain partner committed to being flexible and adaptable to the needs of the business
- Analyzes data for inventory forecasting, excess management, warehousing and freight spend control
- Sponsors projects and mentors junior staff members
- Performs workload balancing, resource planning and organizational design
Materials Manager, NA Service Parts
Xerox
01.2022 - 01.2023
- Partnered with Service Delivery and Planning to navigate the era of post-COVID product constraints
- Revised SOPs for shared services agents to manage constrained material and allocate stock based on customer priority
- Improved customer satisfaction by deploying an improved BO escalation process
- Shortened days to fulfillment by 50% through process efficiency and innovative methods
- Communicated backorder statuses and order management process updates to the Delivery Officer
Program Manager, Global Remote Services
Xerox
01.2018 - 01.2022
- Certified new products and software levels for remote services capabilities
- Implemented Coveo search engine and Chat on the support webpage
- Performed data analytics of web traffic to identify opportunities for knowledge base content
Program Manager, Design for Remote
Xerox
01.2015 - 12.2018
- Managed business requirements from stakeholders for product features that advance remote services
- Influenced the investments in capabilities such as toner level monitoring, reporting fault codes, and remote firmware download to new product launches
- Managed the upgrade of >100,000 machines in client environments to the latest security certificate
Program Manager, Device Connectivity
Xerox
02.2014 - 01.2015
- Increased Xerox products that were connected and transmitting machine data to Xerox by 8%
- Created collaterals and training packages
- Project managed the technical verification of the instructions to setup a machine for remote services
- Launched a campaign for onsite and remote service agents to connect machines
Manager, Field Inventory Support
Xerox
04.2010 - 01.2014
- Led a team who performed vehicle stock inventory reconciliation and maintained ROPs
- Redefined SOPs built around legacy systems, to align with Oracle
- Created operational metrics and reporting to ensure process coherence and control
- Launched Xelus MIO (Multi Item Optimization)
Analyst, NA Supply Chain
Xerox
06.2005 - 03.2010
- Supply chain focal point on a multi year project to retire legacy systems and implement Oracle
- Responsible for business use cases, testing, training, and deployment planning
Education
Lean Six Sigma Green Belt Certification -
Xerox Corporation
Webster, NY 05.2001 -
Graduate Certificate - Supply Chain Management
Rochester Institute of Technology
Rochester, NY 05.2001 -
Bachelor of Science - Supply Chain Management
Syracuse University
Syracuse, NY05-2005
Skills
Operations management
Cross-functional communication
Data-driven decision making
Analytical
Collaborative
Technical
2023 Xerox CEO Club Winner
Recognition for outstanding performance and sales revenue enablement.
Timeline
Global Leader, Supply Chain Transformation
Xerox
01.2025 - Current
Senior Manager, NA Supply Chain Operations
Xerox
01.2023 - 10.2025
Materials Manager, NA Service Parts
Xerox
01.2022 - 01.2023
Program Manager, Global Remote Services
Xerox
01.2018 - 01.2022
Program Manager, Design for Remote
Xerox
01.2015 - 12.2018
Program Manager, Device Connectivity
Xerox
02.2014 - 01.2015
Manager, Field Inventory Support
Xerox
04.2010 - 01.2014
Analyst, NA Supply Chain
Xerox
06.2005 - 03.2010
Lean Six Sigma Green Belt Certification -
Xerox Corporation
05.2001 -
Graduate Certificate - Supply Chain Management
Rochester Institute of Technology
05.2001 -
Bachelor of Science - Supply Chain Management
Syracuse University
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