Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Volunteer

Christine Lenyon

Lorton,VA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. I am a Team player and successful salesperson with a wealth of customer service experience, strong work ethic and impeccable soft skills. I am a proven leader and dedicated solutionist with an analytical, problem solving mindset from electrical/ mechanical engineering experience.

Overview

17
17
years of professional experience

Work History

Customer Service Representative

The Bowen Group
03.2023 - Current
  • As a CSR for the Veterans Experience Office Contact Center at the Department of Veterans Affairs, I handle Veteran inquiries courteously, professionally and with compassion and empathy.
  • Answer a constant flow of Veteran calls promptly with minimal wait times and making sure that PII is up to date by following identity verification Knowledge Material articles.
  • I manage high-stress situations effectively, maintaining professionalism under pressure while resolving Veteran issues and inquiries.
  • I actively listen to the Veterans and handle concerns quickly and escalate any major issues or concerns they may have to the appropriate Department
  • Provides training and mentoring to new hires contributing to their successful integration into the team.
  • I was asked to join the Training Team six months into my employment. I have trained many CSR agents as well as a couple Supervisors. I try to teach my agents as much as I can so that their transition to live agent is both easy and smooth for the Veterans as well as the company's benefit.
  • Was recently asked to participate in a Salesforce testing class for a Salesforce system update.
  • Very proficient in using Salesforce, Calabria, Finesse, VA KM material, Microsoft.

Driver

Uber
08.2017 - 01.2023
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Created a safe and interesting ride for my clients. Engaged in conversation about a multitude of topics.
  • Ended my employment with a customer generated rating of 4.95 out of 5.0.

Internet Sales Manager

DARCARS Chrysler Jeep Dodge
02.2012 - 12.2012
  • Increased online sales by implementing effective marketing strategies and opt
  • Increased online sales by implementing effective marketing strategies and optimizing website
  • Provided superior and individualized customer service.
  • Exceeded targets by building, directing, and motivating high-performing sales team.
  • Implemented CRM software to streamline lead management and follow-up procedures, increasing overall team efficiency.

Internet Sales Consultant

Honda Of Bowie
11.2010 - 04.2012
  • Streamlined communication with clients by utilizing CRM software to track interactions and maintain detailed records.
  • Established long-term relationships with clients, resulting in repeat business and increased referral rates.
  • Participated in regular training sessions to continuously improve product knowledge and stay updated on new offerings from the company.

Sales Consultant

Winegardner Chevrolet
03.2009 - 11.2010
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Followed up with existing customers to provide additional support and address concerns.

Sales Consultant

Darcars Chevrolet
02.2008 - 02.2009
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic

Sales Consultant

DARCARS Chrysler Jeep Dodge
01.2007 - 01.2008
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic

Education

Some College (No Degree) - General Studies

VCU
Richmond, Va

Some College (No Degree) - Information Systems Management

UMUC
College Park, MD

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Data Entry
  • Customer Relations
  • Call center experience
  • Computer Proficiency
  • Complaint Handling
  • Technical Support
  • Call Center Operations
  • Microsoft Office Suite
  • Critical Thinking
  • Problem Resolution
  • Professional telephone demeanor
  • New Hire Training

Additional Information

There are gaps in my employment history. I had a major back surgery in 2001 and was not able to return to the workforce until 2007.


Re-injured back in work accident in 2012 and had back surgery again in 2015.


Returned to work in 2017.


Timeline

Customer Service Representative

The Bowen Group
03.2023 - Current

Driver

Uber
08.2017 - 01.2023

Internet Sales Manager

DARCARS Chrysler Jeep Dodge
02.2012 - 12.2012

Internet Sales Consultant

Honda Of Bowie
11.2010 - 04.2012

Sales Consultant

Winegardner Chevrolet
03.2009 - 11.2010

Sales Consultant

Darcars Chevrolet
02.2008 - 02.2009

Sales Consultant

DARCARS Chrysler Jeep Dodge
01.2007 - 01.2008

Some College (No Degree) - General Studies

VCU

Some College (No Degree) - Information Systems Management

UMUC

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Christine Lenyon