Christine Leonard
Sacramento,CA
Summary
Remarkable Front Desk Coordinator with experience delivering superior level of customer service to guests and prospective guests. Proven to run front desk, keep customers satisfied and resolve any conflicts. Technically-savvy, friendly, punctual and always prepared for any challenge.
Overview
12
12
years of professional experience
Work History
Front Desk Coordinator
Advanced Nutrition Center
Sacramento, CA
09.2023 - Current
- Opened the office and completed closing paperwork and procedures daily.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Assisted with scheduling appointments for clients and visitors.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Completed basic bookkeeping and document filing.
- Completed day-to-day duties accurately and efficiently.
Owner/Personal Trainer
Christine Leonard Fitness
Sacramento, CA
01.2012 - Current
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Built and established lasting relationships using encouragement and personal support.
- Measured client overall fitness by completing comprehensive evaluations and physician clearances.
- Assisted clients in setting realistic short-term and long-term goals.
- Educated clients about the benefits of regular exercise and healthy eating habits.
- Created nutritional plans that support overall health goals of clients.
- Maintained records of client's performance data such as weight loss, muscle gain.
- Maintained files detailing personal fitness regimens, records and contracts in newly-implemented system to keep client information current.
- Provided instructions in proper form, technique, and safety when performing exercises.
- Recommended modifications of exercises to help participants avoid injuries.
- Enforced safety rules and procedures to minimize injuries.
- Maintained a clean environment by wiping down equipment after each use by a client.
- Offered clients educational information and materials to help with preventive care, nutrition, body mechanics, fitness, stress management and ergonomics.
- Maintained updated knowledge through continuing education and advanced training.
Education
High School Diploma -
Foothill High School
Sacramento, CA06-1997
Skills
- Front Office Management
- Customer Assistance and Interaction
- Listening Skills
- Problem-Solving Skills
- Telephone Etiquette
- Call Routing
- Scheduling Appointments
- Appointment Confirmation
- Bookkeeping
- Inventory Control
- Package and Mail Receipt
- Patient Documentation
- Patient Records Management
- Payment Collection
- Credit and Cash Payments
- Cash Handling
- POS Systems
- Supply Replenishment
- Mail and Packages
- Data Entry
Timeline
Front Desk Coordinator
Advanced Nutrition Center
09.2023 - Current
Owner/Personal Trainer
Christine Leonard Fitness
01.2012 - Current
High School Diploma -
Foothill High School