Christine Lewis
Philadelphia,PA
Summary
Qualified Member Services Representative with over 10 years in fast-paced customer service and call center environments. Personable and professional under pressure.
Overview
15
15
years of professional experience
Work History
Member Relations Specialist
Jefferson Health Plans
Philadelphia , Pennsylvania
2024.02 - Current
- Resolved customer service issues by responding promptly to inquiries from members.
- Referred unresolved customer grievances to designated departments for further investigation.
- Updated databases with new and modified member data.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Helped members resolve account problems and navigate internal systems to handle routine needs.
- Enhanced member relationships by providing excellent service during each interaction.
- Consulted with customers regarding needs and addressed concerns.
Direct Support Professional
Medi-Home Healthcare Agency
Philadelphia
2020.01 - Current
- Administer personal care to clients; such as meal preparation and personal hygiene assistance
- Prepare and maintain records of client progress and services performed
- Provide clients with communication assistance; such as typing their correspondences, and scheduling their necessary appointments.
Group Leader
Rutgers University
Camden
2012.08 - Current
- Assign maintenance tasks to fellow team members
- Oversee and assist in the cleanliness and pristine appearance of private and common areas, inside and outside of assigned work spaces
- Retain a record of all equipment and chemicals along with their instructions and safety data sheets for restocking and proper uses
- Train new hires in cleaning protocols for the University
- Sort through and update tasks lists as they are completed by the team to forward to my superior.
Insurance Inquiry Representative
Reimbursement Technologies Inc.
Conshohocken
2009.10 - 2012.08
- Made outgoing calls via automated dial-er to obtain insurance information for medical claims processing
- Met department wide objectives for the quantity of calls made and their duration
- Forwarded calls to the proper departments for further claims assistance if needed
- Notated patient files with updated information such as insurances, addresses, phone numbers, name changes and dates of birth
- Also provided training and orientation to new hires.
Education
Associates of Arts -
Community College of Philadelphia
06.2014
Skills
- Issue Resolution
- member support
- Call Documentation
- Microsoft Office
- Inbound and Outbound Calling
- Member Education
Additional Information
References Upon Request.
Personal Information
Title: Superior Customer Service Specialist
Timeline
Member Relations Specialist
Jefferson Health Plans
2024.02 - Current
Direct Support Professional
Medi-Home Healthcare Agency
2020.01 - Current
Group Leader
Rutgers University
2012.08 - Current
Insurance Inquiry Representative
Reimbursement Technologies Inc.
2009.10 - 2012.08
Associates of Arts -
Community College of Philadelphia
Similar Profiles
Michael KrusenMichael Krusen
Vice President, Provider Network Operations at Jefferson Health Plans (formerly Health Partners Plans)Vice President, Provider Network Operations at Jefferson Health Plans (formerly Health Partners Plans)
Maryellen McCarryMaryellen McCarry
Event Marketing Specialist at Jefferson Health PlansEvent Marketing Specialist at Jefferson Health Plans
Jennifer DanielJennifer Daniel
EPMO Senior Project Manager at Jefferson Health PlansEPMO Senior Project Manager at Jefferson Health Plans