Christine Lewis
Philadelphia,PA
Summary
Qualified Member Services Representative with over 10 years in fast-paced customer service and call center environments. Personable and professional under pressure.
Overview
15
15
years of professional experience
Work History
Member Relations Specialist
Jefferson Health Plans
Philadelphia , Pennsylvania
02.2024 - Current
- Resolved customer service issues by responding promptly to inquiries from members.
- Referred unresolved customer grievances to designated departments for further investigation.
- Updated databases with new and modified member data.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Helped members resolve account problems and navigate internal systems to handle routine needs.
- Enhanced member relationships by providing excellent service during each interaction.
- Consulted with customers regarding needs and addressed concerns.
Direct Support Professional
Medi-Home Healthcare Agency
Philadelphia
01.2020 - Current
- Administer personal care to clients; such as meal preparation and personal hygiene assistance
- Prepare and maintain records of client progress and services performed
- Provide clients with communication assistance; such as typing their correspondences, and scheduling their necessary appointments.
Group Leader
Rutgers University
Camden
08.2012 - Current
- Assign maintenance tasks to fellow team members
- Oversee and assist in the cleanliness and pristine appearance of private and common areas, inside and outside of assigned work spaces
- Retain a record of all equipment and chemicals along with their instructions and safety data sheets for restocking and proper uses
- Train new hires in cleaning protocols for the University
- Sort through and update tasks lists as they are completed by the team to forward to my superior.
Insurance Inquiry Representative
Reimbursement Technologies Inc.
Conshohocken
10.2009 - 08.2012
- Made outgoing calls via automated dial-er to obtain insurance information for medical claims processing
- Met department wide objectives for the quantity of calls made and their duration
- Forwarded calls to the proper departments for further claims assistance if needed
- Notated patient files with updated information such as insurances, addresses, phone numbers, name changes and dates of birth
- Also provided training and orientation to new hires.
Education
Associates of Arts -
Community College of Philadelphia
06.2014
Skills
- Issue Resolution
- member support
- Call Documentation
- Microsoft Office
- Inbound and Outbound Calling
- Member Education
Additional Information
References Upon Request.
Personal Information
Title: Superior Customer Service Specialist
Timeline
Member Relations Specialist
Jefferson Health Plans
02.2024 - Current
Direct Support Professional
Medi-Home Healthcare Agency
01.2020 - Current
Group Leader
Rutgers University
08.2012 - Current
Insurance Inquiry Representative
Reimbursement Technologies Inc.
10.2009 - 08.2012
Associates of Arts -
Community College of Philadelphia
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