Christine Long
Cape Coral,FL
Summary
Skilled Insurance Verification Specialist with experience in verifying insurance coverage, understanding policies, and processing claims. Strengths include strong analytical skills, attention to detail, and ability to work under pressure. Proven record of improving efficiency in handling claims and enhancing customer satisfaction through timely resolution of disputes and issues.
Overview
39
39
years of professional experience
Work History
Financial Counselor
Lee Memorial Health Systems, HealthPark Medical Center
Fort Myers, FL
12.2015 - Current
- Developed a working knowledge of insurance plans, including Medicare and Medicaid regulations and requirements.
- Identified discrepancies in patient's insurance coverage or benefits, ensuring accuracy of data entered into system.
- Responded promptly to customer inquiries regarding their benefits and eligibility status.
- Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
- Educated patients on their insurance benefits and coverage limitations.
Office Manager
Dynamic Dentistry
Bluffton, SC
07.2013 - 04.2015
- Resolved customer complaints in a timely manner by investigating issues thoroughly.
- Assisted in training new employees on office policies and procedures related to dental services.
- Provided guidance to staff on insurance coverage and payment options for patients.
- Interfaced with customers via email or telephone as required for problem resolution or account maintenance.
- Ensured compliance with HIPAA regulations while handling confidential patient information.
- Maintained patient records, scheduled appointments, and handled billing inquiries.
- Prepared monthly reports summarizing activity within the dental practice for review by senior management.
- Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
Office Manager
Drs Toothman and Barra, Orthodontics
Chambersburg, PA
03.1993 - 06.2013
- Supervised staff members, organized schedules and delegated tasks.
- Organized company events including holiday parties, team building activities .
- Developed effective communication strategies between departments within the organization.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Assisted in developing budgets for departmental expenses.
- Maintained confidential records relating to personnel matters.
Dental Assistant
United States Navy
San Diego, CA
09.1985 - 06.1993
Education
High School Diploma -
Parker Senior High School
Janesville, WI06-1983
Skills
- Healthcare insurance knowledge
- Effective customer communication
- Patient Counseling
- Telephone Etiquette
- Insurance Verification
- Data Entry
- Organizing and Categorizing
- Strong Problem Solver
References
References available upon request.
Timeline
Financial Counselor
Lee Memorial Health Systems, HealthPark Medical Center
12.2015 - Current
Office Manager
Dynamic Dentistry
07.2013 - 04.2015
Office Manager
Drs Toothman and Barra, Orthodontics
03.1993 - 06.2013
Dental Assistant
United States Navy
09.1985 - 06.1993
High School Diploma -
Parker Senior High School
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