To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Hi, I’m
Christine Look
Wentzville,MO
Summary
Overview
20
years of professional experience
Work History
Air Evac Life Team Headquarters
Operations Support Specialist
2022.06 - Current (2 years & 3 months)
Job overview
- Coding, logging and auditing vendor invoices
- Setting up new vendor accounts,
- Coordinating new hire orientation, ensuring everyone is present and accounted for in a timely manor
- Maintaining accurate inventory of medical equipment to be shipped out to bases nationwide.
- Scheduling meeting and setting up equipment for presentations.
- Shipping various items out to bases nationwide
- In charge of accurate account of Employee Engagement Awards and making sure they are received in a timely manner.
- Monitoring employee software usage and giving access to software programs to appropriate staff
- Building spreadsheets in Smartsheet and Excel to maintain accurate records.
- Manage Medical Directors expense reports and coordinate check requests for reimbursement.
- Maintaining supervisor’s calendar to ensure she is available for meetings and travel.
- Setting up all meetings for senior management.
- Taking accurate notes in meetings to build a board report every week that is sent out to all senior management.
- On the committee for employee engagement and maintaining sponsorships with large companies
- Ensuring all clinical staff keeps their licensing up to date.
- Developed comprehensive documentation for operational processes, leading to increased transparency and understanding among team members.
- Maintained a safe and clean working environment by adhering to company policies and industry regulations, resulting in fewer accidents and a more pleasant workspace.
- Identified areas for improvement in current processes, proposing innovative solutions that led to cost savings and increased efficiency.
- Participated in strategic planning sessions aimed at optimizing operations support services based on current trends and anticipated future needs.
- Conducted regular audits of operational procedures for compliance with industry regulations and company policies, mitigating potential risks before they escalated into larger issues.
- Collaborated with operations team to provide excellent customer service and foster positive work environment.
- Coordinated with vendors and suppliers to maintain positive relationships, ensuring timely delivery of products and services.
- Created and maintained well-organized electronic and hard copy files to support business processes.
- Performed administrative duties and prepared operational procedures to assist Director of Operational Support Services.
- Scheduled timely repair and routine maintenance services to minimize disruption to office production.
- Provided timely and accurate reports to senior management on operational performance metrics, ensuring full visibility of progress towards established goals.
- Prevented and minimized processing errors by analyzing trends and implementing feedback from managers.
- Enhanced customer satisfaction by resolving issues promptly and providing excellent communication throughout the resolution process.
- Analyzed and evaluated operational issues and determined cost-effective solutions.
- Reduced error rates in data entry tasks by implementing a thorough quality control process.
- Evaluated new technologies and tools for potential integration into the operations support framework, recommending solutions that led to increased efficiency and cost savings.
- Maintained detailed records of all activities related to operations support functions for easy reference during internal audits or regulatory reviews.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Gathered, organized and input information into digital database.
- Educated staff on organizational mission and goals to help employees achieve success.
- Conducted regular reviews of operations and identified areas for improvement.
- Created and managed project plans, timelines and budgets.
Community Care Center Inc.
Partner Relations Coordinator
2021.11 - 2022.01 (2 months)
Job overview
- Reported weekly referral statistics for three skilled nursing facilities and one assisted living facility to senior management.
- Met with potential patients and their families to ensure a seamless transition to one of our facilities.
- Regularly Maintained good relationships with referral sources at local hospitals, hospice companies, home health companies, and neighboring facilities in both Missouri and Illinois.
- Audited incoming referrals in Epic, Allscripts, and Point Click Care.
- Initiating contracts with other businesses that increased revenue.
- Promoted all 4 of my facilities at health fairs, Chamber of Commerce meetings, and healthcare related events.
- Visited current residents when they are sent out to local hospitals to ensure they were recovering.
- Acting as continuous liaison between the facility staff and local hospital case managers.
- Monitoring trends in local hospitals for business opportunities.
- Negotiated contract terms with partners, securing favorable agreements for both parties involved.
- Spearheaded efforts to improve tracking methods for measuring partnership success metrics more accurately.
- Conducted regular reviews of partner performance, providing valuable feedback for improvement.
- Continually updated knowledge of industry trends and competitor activities to inform strategic decisions within the partnership program.
- Enhanced partner satisfaction by providing exceptional support and addressing their concerns promptly.
- Developed strong relationships with partners, leading to increased collaboration and business growth.
- Managed partner accounts effectively, ensuring timely communication and accurate reporting.
- Resolved any conflicts or disputes between partners efficiently, maintaining strong relationships despite challenges faced.
- Contributed valuable insights and expertise during negotiations with high-profile prospective partners that led to successful long-term collaborations.
- Identified potential new partners through research and networking, expanding the company''s reach.
- Built and maintained positive relationships with public by utilizing strategic plans.
- Developed and implemented social media strategy to increase engagement and reach new audiences.
- Produced and distributed brochures and newsletters.
- Engaged in professional networking to maintain strong relationships drive partnerships with leading businesses.
- Increased revenues and supported business goals by developing public relations strategies.
Crossroads Hospice and Palliative Care
Intake Coordinator
2020.09 - 2021.11 (1 year & 2 months)
Job overview
- Manage all incoming patients and coordinated with all internal departments for timely visits.
- Maintained schedules for clinical staff to see patients daily.
- Order DME to be delivered to patient’s residence after registration.
- Obtained doctor’s orders, patient’s medical history, and insurance information.
- Obtained prior authorizations from private insurance companies, Medicaid and Medicare.
- Educated patients and their families about hospice and palliative care to ensure they they understood how we can help them.
- Communicated with nursing facilities, hospitals, doctors, nurses, social workers, discharge planners, and other clinical staff from other agencies about patient care in order to have a coordination of care for patients.
- Executed monthly and yearly board reports.
- In charge of daily conference calls and in-person meetings about patient care, referrals and new business practices.
- Responsible for ensuring all paperwork is completed correctly by staff, by Medicare and company guidelines.
- Managing marketers by making sure they are continuously engaging with new referral sources and maintaining positive relationships with all referral sources.
- Leading weekly marketing meetings and ensuring goals are met by they marketing team.
- Addressing and fixing any service failures that may sever relationships with referral sources.
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Completed intake assessment forms and filed clients' charts.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Collaborated with healthcare professionals to ensure patients received appropriate services and resources.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Contributed to a positive work environment through effective teamwork and open communication among colleagues.
- Enhanced patient satisfaction with timely and accurate information during the intake process.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Expedited critical cases through close coordination with clinical teams, reducing wait times for essential services.
- Resolved issues related to insurance authorizations or medical necessity quickly, minimizing delays in service provision.
- Conducted initial assessments of patient needs and eligibility for various programs or services offered by the organization.
- Ensured regulatory compliance by maintaining up-to-date records and documentation.
- Assisted in developing an improved tracking system for incoming referrals, resulting in faster response times.
- Coordinated interdisciplinary communication for smoother transitions between care providers.
- Entered referrals into appropriate system based on type of referral obtained.
- Developed strong relationships with referral sources, resulting in increased referrals for services provided by the organization.
- Streamlined the intake process by implementing efficient data collection and organization methods.
- Enhanced office productivity by handling high volume of callers per day.
- Established rapport with patients through empathetic listening skills and providing relevant information regarding their care plans.
- Managed high-volume caseloads efficiently while maintaining strong attention to detail throughout each case''s progression.
- Supported office staff and operational requirements with administrative tasks.
- Promoted higher levels of collaboration between departments via regular meetings and clear communication channels.
- Implemented best practices in record-keeping as per organizational standards, ensuring accuracy across all documents.
- Organized paperwork such as charts and reports for office and patient needs.
- Trained new staff members on intake procedures, contributing to a well-prepared team.
- Improved efficiency within the department by prioritizing tasks and managing time effectively.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Kept high average of performance evaluations.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Completed bi-weekly payroll for employees.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Interceded between employees during arguments and diffused tense situations.
City of O’Fallon
Dispatcher
2008.12 - 2021.07 (12 years & 7 months)
Job overview
- Effectively handle and respond appropriately to 911 emergencies.
- Maintained strong communication and problem-solving skills, extreme patience, excellent multi-tasking capabilities and sustaining a calm demeanor under extremely stressful circumstances.
- Evaluating, training and documenting new employees daily and monthly evaluations to ensure they are preforming at a high level.
- Monitoring and fluent understanding of multiple software programs.
- Ability to immediately adapt to individual people, calls, and situations.
- Responsible for constant monitoring of officer locations and needs,
- Appropriately assigning officers to calls for service.
- Assisting officers in field with required information and investigating leads to aid in a effective solution.
- Promptly responded to officers in need of urgent assistance.
- Effectively responded to multitude of different non-emergency civilian complains, calls, and reports.
- Assisted with investigations and background checks
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patience during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Ensured compliance with local, state, and federal regulations related to emergency communications.
- Monitored vehicle locations to coordinate timely arrivals.
- Assisted in resolving complaints and grievances.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Coordinated multi-agency responses effectively during large-scale incidents or natural disasters.
St. Luke’s Hospital
Radiology Technologist
2004.06 - 2007.12 (3 years & 6 months)
Job overview
- Responsible for radiology diagnostic imaging on patients.
- Proficient Microsoft Office applications as well as Cerner and other related software.
- Exceptional proficiency with multi-tasking in high pressure environment.
- Effectively operated the fluoroscope in the operating room and multiple radiologic procedures.
- Met established protocols for safe X-ray, fluoroscope and C-Arm equipment.
- Streamlined workflow by efficiently managing patient schedules and accommodating urgent cases when needed.
- Assisted radiologists with various interventional procedures, ensuring smooth operations and optimal outcomes for patients.
- Educated patients on procedure details, provided instructions, and answered questions to minimize anxiety and improve cooperation.
- Promoted a positive work environment by collaborating effectively with colleagues from diverse backgrounds and skillsets.
- Captured images using mobile equipment in operating rooms, emergency rooms, and patients' bedsides.
- Improved patient experience by maintaining a compassionate and efficient approach during radiologic procedures.
- Safeguarded patient privacy, consistently adhering to HIPAA regulations and maintaining strict confidentiality in all aspects of clinical practice.
- Prepared imaging equipment in alignment with strict safety and hygiene protocols.
- Increased diagnostic accuracy with thorough knowledge of imaging protocols and proper positioning techniques.
- Collaborated with radiologists to ensure optimal image quality, leading to precise diagnoses and effective treatment plans.
- Demonstrated adaptability by quickly learning new protocols or procedures as required for specialized patient populations or unique case requirements.
- Supported department goals by participating in quality improvement initiatives aimed at enhancing overall patient care standards.
- Collaborated with wider healthcare teams to provide comprehensive patient care.
- Minimized patients' exposure to radiation with beam-restrictive devices and shielding techniques.
- Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop, and produce diagnostic images.
- Applied contrast media and monitored patient reactions to contrast agents.
- Participated in continuing education opportunities, staying up-to-date on advancements in radiologic technology practices.
- Mentored new Radiology Technologists, sharing knowledge and expertise to enhance their professional development within the field.
- Contributed to team success by cross-training in various radiology modalities, ensuring adequate coverage during peak times.
- Enhanced department efficiency by performing routine equipment maintenance and troubleshooting issues promptly.
- Handled private and confidential information in compliance with hospital policies and procedures.
- Supported radiologists with performing high-quality interventional procedures.
- Exhibited strong problem-solving skills when faced with challenging cases or equipment malfunctions, resulting in minimal disruptions to workflow.
- Sanitized scanning machines after each patient to prevent spread of germs and illnesses.
- Trained and supervised new radiologic technologists and technicians.
- Participated in continuing education programs related to radiology.
- Communicated test results to physicians and other healthcare professionals.
Education
Western Governor’s University Salt Lake City, UT
Bachelor’s from Healthcare Management
09.2021
University Overview
Sanford Brown College Fenton, MO
Associate of Arts from Physical Sciences / Radiology
05.2004
University Overview
Skills
- Excellent communication skills
- Ability to multi-task
- Ability to effectively perform in high pressure situations
- Knowledge of multiple EHR systems and popular software programs
- Leadership ability in high stress circumstances
- Patience
- Ability to learn and adapt quickly
- SharePoint
- Workflow Streamlining
- Expense Reporting
Timeline
Operations Support Specialist
Air Evac Life Team Headquarters
2022.06 - Current (2 years & 3 months)
Partner Relations Coordinator
Community Care Center Inc.
2021.11 - 2022.01 (2 months)
Intake Coordinator
Crossroads Hospice and Palliative Care
2020.09 - 2021.11 (1 year & 2 months)
Dispatcher
City of O’Fallon
2008.12 - 2021.07 (12 years & 7 months)
Radiology Technologist
St. Luke’s Hospital
2004.06 - 2007.12 (3 years & 6 months)
Western Governor’s University
Bachelor’s from Healthcare Management
Sanford Brown College
Associate of Arts from Physical Sciences / Radiology
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