Summary
Overview
Work History
Education
Skills
Timeline
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Christine Lopez

SHOWLOW,AZ

Summary

Dedicated Lead customer service Representative professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

16
16
years of professional experience

Work History

Lead CSR

Circle K Corp
PINETOP, AZ
03.2019 - Current
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Recommended products to customers, thoroughly explaining details.
  • Responded proactively and positively to rapid change.
  • Delivered prompt service to prioritize customer needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Maintained up-to-date knowledge of product and service changes.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.

Home Health Care Aide

William Acuna
Bisbee, AZ
11.2013 - 05.2016
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Cooked tasty, nourishing meals for patients to promote better nutrition.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.

Massage Therapist

A Touch ABOVE
Tucson, AZ
08.2007 - 04.2016
  • Provided safe, effective and appropriate massage therapy techniques during customer appointments.
  • Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Grew sales with great work ethic, individualized beauty care plans and positive attitude.
  • Assessed guest needs and identified muscle issues, medical conditions and contraindications before beginning session.
  • Assessed clients carefully to determine massage needs and potential problems due to individual physical conditions.
  • Advised clients on lifestyle changes to improve alignment, posture and gait for better long-term wellness.

Lead Bartender

Moodys Bar & Grill
Bisbee, AZ
03.2004 - 02.2006
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.

Education

High School Diploma -

JEFFREY CITY HIGH SCHOOL
JEFFREY CITY WYO.
05.1984

Skills

  • Customer Service and Assistance
  • Positive and Friendly
  • Courteous with Strong Service Mindset
  • Team Member Training
  • Verbal and Written Communication
  • Calm and Professional Under Pressure
  • Upselling Products and Services
  • Issue and Complaint Resolution
  • Willingness to Lead

Timeline

Lead CSR

Circle K Corp
03.2019 - Current

Home Health Care Aide

William Acuna
11.2013 - 05.2016

Massage Therapist

A Touch ABOVE
08.2007 - 04.2016

Lead Bartender

Moodys Bar & Grill
03.2004 - 02.2006

High School Diploma -

JEFFREY CITY HIGH SCHOOL

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Christine Lopez