Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
EDUCATION AND TRAINING
Generic
Open To Work
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CHRISTINE LOPEZ

Adjuster
Friendswood,TX

Work Preference

Desired Job Title

Allstate InsurancePersonal Property Training Director Personal Property AdjusterAgent and Support Staff TrainerApprentice to Sr. Adjuster

Work Type

ConsultingFull TimePart Time

Location Preference

RemoteOn-Site
Location: Anywhere TEXASAnywhere USA
Open to relocation: Yes

Important To Me

Work from home optionPersonal development programs4-day work weekCareer advancementWork-life balance

Summary

Licensed Texas All-Lines Adjuster and Trainer with over 10 years of specialized experience in personal property evaluation and loss assessment. Proficient in determining coverage liability and estimating losses from field adjusters, contractors, vendors, and policyholders while fostering strong customer communication and ensuring fair claims settlements. Bilingual multi-tasker adept at leading teams in assessing valuations for both business and personal properties, maintaining a compassionate approach to policyholder situations. Committed to upholding high service standards, efficiently managing a large caseload, and consistently meeting performance expectations and deadlines.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

1
1
Certification
19
19
years of professional experience

Work History

Allstate Insurance

ZAM Global
Houston, TX
08.2025 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Works effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Works flexible hours across night, weekend, and holiday shifts.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Developed and maintained courteous and effective working relationships.
  • Licensed Agent P&C General Lines

Personal Property Training Director

Mile High Adjusters Training Academy
Houston, TX
04.2024 - Current
  • Developed and implemented comprehensive training programs for adjusters, enhancing overall competency and service quality.
  • Led cross-functional teams to design innovative instructional materials tailored to industry standards and learner needs.
  • Facilitated workshops and seminars, fostering a culture of continuous learning among staff and stakeholders.
  • Established performance metrics to evaluate training effectiveness, driving strategic improvements in program delivery.
  • Mentored junior trainers, promoting skill development and ensuring consistent instructional quality across programs.
  • Collaborated with executive leadership to align training initiatives with organizational goals and market demands.
  • Trained new adjusters to perform cross-training exercises and completed site inspections on actual current claims (hands on experience)

Personal Property Adjuster

Ebrel Claims Service
Lakewood, Colorado
03.2022 - 09.2025
  • Contract Daily Claims Personal Property Adjuster for the Houston and surrounding areas. Responsible to review claims history and liability coverage. Coordinate site inspections, inventory and assess all damaged content property for (Residential/Commercial) and provide a final assessment.
  • Collaborated with clients and contractors to facilitate efficient claims processing and resolution.
  • Analyzed insurance policies to ensure compliance and accurate claims handling
  • Conducted thorough property inspections to assess damage and determine claim validity.

Agent and Support Staff Trainer

Allstate Insurance
Houston, Texas
05.2019 - 09.2022
  • Agent and Support Staff Trainer for high volume Agent’s office implementing proper procedure for new business and client prospects. My responsibilities included handling and scheduling any new incoming claims and documenting all photos, vendor reports, and estimates over to the assigned desk adjuster within 24 hours of intake. I organized and entered a detailed report from inception to completion so that the policyholder(s) could favor a positive claims experience for compliance.

Apprentice to Sr. Adjuster

Hogan & Associates
Webster, Texas
10.2007 - 09.2022
  • Apprentice to Sr. Adjuster in research details of policy coverage(s). I organized and collected all documents related to new incoming claims including but not limited to filing for any incurred and unexpected costs regarding coverage for Additional Living Expenses. I set all appointments and inspections to coincide with all Adjusters, Vendors or Appraisers and I made sure that all correspondence was entered within a timely manner to avoid a complaint or further escalation of such.

Education

Adjuster - - Insurance Adjuster All Lines

Mile High Training Academy
Colorado Springs, CO
07-2011

Associate of Arts - Marketing

University of Houston DT
Houston
05-1990

Skills

  • All-Lines Training: Completed extensive pre-licensing classroom coursework including scoping techniques, Xactimate training, industry terminology and licensing information
  • Completed Adjuster Boot Camp Training and File Review
  • Extensive training in Compliance through State Farm Insurance Companies for Division Sales VP(s), Agency Owners and Agent Staff Support
  • Proficient in handling State Farm Insurance, Allstate Insurance & Wellington Insurance Group Claims
  • Mile High Adjusters-Houston Academy - Personal Property Instructor for new Adjusters
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Dependable and responsible
  • Decision-making
  • Problem resolution

Certification

  • Texas All-lines Adjuster License # 170278
  • Texas General Lines P&C Agent License # 1799677

Languages

Spanish
Full Professional
Arabic
Elementary
Persian
Elementary

Timeline

Allstate Insurance

ZAM Global
08.2025 - Current

Personal Property Training Director

Mile High Adjusters Training Academy
04.2024 - Current

Personal Property Adjuster

Ebrel Claims Service
03.2022 - 09.2025

Agent and Support Staff Trainer

Allstate Insurance
05.2019 - 09.2022

Apprentice to Sr. Adjuster

Hogan & Associates
10.2007 - 09.2022

Adjuster - - Insurance Adjuster All Lines

Mile High Training Academy

Associate of Arts - Marketing

University of Houston DT

EDUCATION AND TRAINING

  • Texas All-lines & P&C Texas Agent
  • Mile High Adjusters Personal Property/Contents 2 Day Course Instructor (Dual Language)
  • Scoping 101 & Xactimate Proficiency
  • Mile High Adjusters Boot Camp Catastrophic training
  • State Farm Certification
  • FEMA 2025 Certification
  • Ebrel Adjuster – Daily Claims Adjuster
  • Mile High Adjusters - Desk Adjusting and File Review