Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christine Lowe

Chicago,IL

Summary

Motivated and results-oriented professional with a proven track record in customer service and relationship management. Seeking to leverage experience and expertise to excel in a Customer Success Manager role, where I can drive customer satisfaction, retention, and loyalty through proactive engagement and strategic account management.

Overview

10
10
years of professional experience

Work History

Product Sales and Support Specialist 3

Comcast
02.2023 - Current
  • Experienced Product and Sales Support Specialist providing high-quality support to sales teams and customers
  • Proficient in product knowledge, customer service, and sales assistance, with proven track record of exceeding performance targets and delivering exceptional service.
  • Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
  • Acted as liaison between clients and development teams, ensuring timely communication during critical incidents.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
  • Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
  • Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
  • Provided feedback to product development and engineering teams on customer needs and issues for enhancements.

Community Account Rep

Comcast
06.2019 - 02.2023
  • Responsible for driving customer success and satisfaction within assigned multi-dwelling properties and communities with 75 units and higher
  • Proactively engage with residents to increase the number of active subscribers and product penetration by promoting a range of company products and services, including video, high-speed Internet, voice, home security, and mobile services.
  • Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
  • Contacted customers to assess satisfaction and current needs.
  • Managed a portfolio of multiple accounts, ensuring timely delivery of products and services while maintaining strong relationships with clients.
  • Developed and maintained strong working relationships with professionals within assigned territory.

Assistant Manager

Comcast
12.2017 - 06.2019
  • Retail Sales Manager at Xfinity by Comcast
  • Responsibilities include promoting new products and services
  • Goals consist of providing exceptional customer service and turning every interaction into revenue leading transaction
  • As assistant manager I take on responsibilities implementing transitional sales techniques with team members, mentor for new consultants and created instructional materials to better assist fellow associates with day-to-day tasks.

Leadership Development Program (Call Center)

Comcast
08.2016 - 12.2017
  • Responsible for driving performance via coaching, creating presentations, and implementing projects; create and maintain mentoring relationships with inbound sales executives; assist supervisors by acting as floor support for inbound sales executives
  • Also tasked with acting supervisor role in absence of any given supervisor.

Inbound Call Center Supervisor

Comcast
06.2016 - 08.2017
  • Supervisor of multiple teams throughout the call center containing at least eleven agents or more- this position entails: Consistently meeting deadlines by proactively concluding weekly/daily coaching's with every agent early
  • Further responsibilities include reviewing calls, constructive feedback through proven coaching metrics with focus on career development
  • Metric forecasting in a line with market expectations and goals
  • Reporting and speaking to reports i.e., Daily/Monthly Scorecard/ Transitional Sales/Pending Units/ Data Compilation/ Stack Ranking Effectively manage multiple projects simultaneously by organizing best practices
  • Continuous feedback with management and fellow leadership in the center
  • Responsible for attendance/ adherence within the call center- making sure agents were logged in on time, logged out on time for breaks, lunch etc
  • Also monitored the phone lines assuring calls were always following the adherence policies
  • Sales Success: 1 month took the team from 19th place to 11th.

Inbound Sales Executive (Call Center)

Comcast
06.2014 - 08.2016
  • Responsible for promoting and selling Comcast products and services by approaching sales as way of helping customers receive the best value while increasing revenue for Comcast Corporation; interacted with customers via telephone to assist with a variety of customer inquiries and issues; demonstrated closing techniques consistently and effectively.
  • Boosted company revenue by effectively upselling and cross-selling products to potential customers.
  • Developed successful inbound sales strategies for improved customer satisfaction and retention rates.
  • Collaborated with team members to develop innovative solutions for challenging client situations, ultimately securing more business opportunities.
  • Managed high-volume calls, ensuring timely responses to customer inquiries and closing sales deals efficiently.
  • Mentored new hires within the department, sharing valuable insights gained from years of experience in the field of inbound sales.

Education

Some College (No Degree) - Criminal Justice

Chicago State University
Chicago, IL

High School Diploma -

Morgan Park High School
Chicago Il
05.2006

Skills

  • Microsoft Office (Excel, Word, PowerPoint etc)
  • Salesforce
  • CSG system
  • HubSpot
  • Vision
  • Data Analysis
  • Problem Solving
  • Customer Service
  • Customer Relationship Management
  • Remote Support
  • Support Services
  • Training and coaching

Timeline

Product Sales and Support Specialist 3

Comcast
02.2023 - Current

Community Account Rep

Comcast
06.2019 - 02.2023

Assistant Manager

Comcast
12.2017 - 06.2019

Leadership Development Program (Call Center)

Comcast
08.2016 - 12.2017

Inbound Call Center Supervisor

Comcast
06.2016 - 08.2017

Inbound Sales Executive (Call Center)

Comcast
06.2014 - 08.2016

Some College (No Degree) - Criminal Justice

Chicago State University

High School Diploma -

Morgan Park High School

Similar Profiles

CREATE PROFILE
Christine Lowe