Christine L. Smartt

Explore Academy

07.2023 - Current

Supervised students in both academic and non-academic settings, ensuring a safe and productive learning environment.
Tracked student data related to grades, assessments, and standards mastery, providing valuable insights into student performance.
Provided assistance in class scheduling and credit analysis, supporting students in their academic progress.

Albertson’s

05.2022 - Current

Delivered exceptional customer service, consistently exceeding customer expectations and fostering a positive shopping experience.
Operated cash registers accurately and efficiently, processing transactions and handling payments.
Managed inventory control processes, including receiving, stocking, and organizing merchandise.
Performed merchandising duties, ensuring products were attractively displayed and shelves were well-maintained.
Performed other duties as required, demonstrating adaptability and a strong work ethic.

Field Training Officer

Mandalay Bay Hotel/Rio Hotel

08.2002 - 04.2022

Company Overview: Combined to show full range of FTO experience
Oversaw and directed the training and development of newly hired security officers, ensuring proficiency in all aspects of the role.
Conducted comprehensive training sessions, covering departmental policies, procedures, regulations, and best practices, including gaming compliance.
Evaluated trainee performance, provided constructive feedback, and documented progress, identifying areas for improvement and implementing corrective action plans as needed.
Supervised and mentored officers, providing guidance and support to enhance their skills and performance.
Conducted officer recertifications, compliance reviews, and refresher training to maintain operational readiness and adherence to standards.
Managed and maintained training folders, ensuring accurate and up-to-date records of officer training and certifications.
Spearheaded property and asset protection initiatives, minimizing losses and ensuring a secure environment for guests and employees.
Delivered exemplary customer service, addressing guest concerns, resolving issues, and fostering a positive and welcoming atmosphere.
Monitored surveillance cameras and other security systems to detect and respond to potential threats or incidents.
Served as a dispatcher, efficiently and professionally answering incoming calls for assistance and coordinating responses.
Utilized radio communications systems to maintain effective communication and coordination among security personnel, ensuring smooth shift operations.
Responded promptly and effectively to medical emergencies, providing assistance and coordinating with emergency medical services.
Prepared detailed and accurate reports related to medical calls, missing property, and guest or property incidents, ensuring thorough documentation and facilitating investigations.
Ensured strict adherence to gaming compliance regulations, maintaining the integrity of gaming operations.
Served as a Security Academy Instructor, providing both physical and academic instruction related to security protocols and procedures.
Acted as a liaison between shift officers and shift management, facilitating communication and ensuring operational alignment.
Performed all other duties as required or requested by management, demonstrating flexibility and adaptability.

Summary

Overview

Work History

Field Training Officer

Education

Admin of Justice

Skills

Certification

Timeline

Field Training Officer

Admin of Justice

Similar Profiles

Joseph BaumgarnJoseph Baumgarn

Joseph UlibarriJoseph Ulibarri

Patricia ArredondoPatricia Arredondo

Nayeli EsparzaNayeli Esparza

Jesus S. CastanedaJesus S. Castaneda