Christine L. Tulgestke
Grand Haven,MI
Summary
Dynamic professional with a robust background in customer interactions and service solutions, dedicated to fostering exceptional customer experiences. Expertise in conflict resolution, communication, and problem-solving drives a strong commitment to ensuring customer satisfaction and loyalty. A collaborative team player who adapts seamlessly to evolving needs while maintaining a results-oriented focus through efficient and empathetic service delivery. Recognized for reliability and a proactive approach in aligning with customer and organizational objectives.
Overview
16
16
years of professional experience
1
1
Certification
Work History
At Risk Teacher
Timberland Charter Academy
08.2014 - Current
- Implemented differentiated instruction strategies to accommodate diverse student needs and learning styles.
- Developed engaging lesson plans aligned with curriculum standards to enhance student learning outcomes.
- Fostered a positive classroom environment that encouraged student participation and collaboration.
- Mentored new teachers, sharing best practices for classroom management and instructional techniques.
Teacher
EducateOnline
02.2014 - 06.2014
- Utilized digital tools to facilitate interactive online learning experiences for diverse learners.
- Assessed student progress through regular evaluations and provided constructive feedback.
Acting Assistant Store Director
Spartan Stores/Family Fare
04.2012 - 12.2013
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Analyzed sales trends, adjusting merchandising strategies to maximize revenue potential.
- Evaluated employee performance, providing constructive feedback to foster professional growth.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
Customer Service Manager
Spartan Stores/Family Fare
07.2009 - 12.2013
- Led customer service team to enhance service delivery and improve customer satisfaction.
- Implemented feedback mechanisms to gather customer insights and drive service enhancements.
- Analyzed performance metrics to identify areas for process optimization and staff development.
- Directed crisis management initiatives, ensuring swift resolution of escalated customer concerns.
- Oversaw scheduling and staffing strategies, optimizing workforce allocation during peak periods.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
Education
Bachelor of Arts Degree - Language Arts
Grand Valley State University
Allendale, MIAssociate of Arts - Elementary Education
Muskegon Community College
Muskegon, MISkills
- Differentiated instruction
- Effective classroom management
- Student evaluation
- Performance evaluation
- Customer service leadership
- Employee development
- Communication strategies
- Positive reinforcement
- Conflict resolution
- Relationship building
- Positive role model and mentor
EXTRACURRICULAR ACTIVITIES
Taught summer school Kinder-8th grade. Organize and ran Scholastic Book Fair twice a year. Organized and ran fundraisers for the school. Planned and built floats for the US Coast Guard Parade for D&W Food Center.
Certification
- Reading Assessment Elementary Teacher
- Common Assessments
- Differentiating Instruction
- Curriculum Best Practices
- Food Safety Manager Certification
- Interpersonal Communication and Conflict Resolution
- Interviewing and Selection
- Management Techniques for Reducing Turnover
- PIC Certification
- Healing Racism Institute
HONORS AND ACTIVITIES
SIGMA TAU DELTA Honor Society, PHI DELTA KAPPA Honor Society, COMMUNITY COLLEGE DISTINGUISHED GRADUATE SCHOLARSHIP, DEANS LIST – Muskegon Community College, DEANS LIST – Grand Valley State University, D&W CUSTOMER SERVICE MANAGER TEAM LEADER, Team leader of Service Managers from five other stores., D&W Associate of the Month, D&W Associate of the Year
Timeline
At Risk Teacher
Timberland Charter Academy
08.2014 - Current
Teacher
EducateOnline
02.2014 - 06.2014
Acting Assistant Store Director
Spartan Stores/Family Fare
04.2012 - 12.2013
Customer Service Manager
Spartan Stores/Family Fare
07.2009 - 12.2013
Bachelor of Arts Degree - Language Arts
Grand Valley State University
Associate of Arts - Elementary Education
Muskegon Community College