Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Christine Luna

Long Beach,California

Summary

Proven to excel in high-pressure environments, I used strong multitasking and exceptional customer service skills at Islands Fine Burgers And Drinks, enhancing guest experiences.

Skilled in POS system operation and team collaboration, I significantly contributed to efficient service delivery and maintaining high sanitary standards, embodying reliability and adaptability.

Overview

7
years of professional experience

Work History

Islands Fine Burgers And Drinks

Server
09.2019 - 06.2024

Job overview

  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.

Lazy Dog Restaurant & Bar

Host Trainer /Food Runner /Take-Out Server
08.2017 - 09.2019

Job overview

  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

Education

California State University - Long Beach
Long Beach, CA

Bachelor of Arts from Sociology
06.2025

University Overview

Los Angeles Harbor College
Wilmington, CA

Associate of Arts from Sociology
06.2022

University Overview

Palos Verdes Peninsula High School
Rolling Hills Estates, CA

High School Diploma
06.2018

University Overview

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Safe Food Handling
  • Menu Memorization
  • Order Taking
  • Great communication
  • POS System Operation
  • Team Player
  • Reliable and Responsible
  • Adaptable and Flexible
  • Cool Under Pressure

Timeline

Server
Islands Fine Burgers And Drinks
09.2019 - 06.2024
Host Trainer /Food Runner /Take-Out Server
Lazy Dog Restaurant & Bar
08.2017 - 09.2019
California State University - Long Beach
Bachelor of Arts from Sociology
Los Angeles Harbor College
Associate of Arts from Sociology
Palos Verdes Peninsula High School
High School Diploma

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Christine Luna