Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Christine Mace

Burlington,IA

Summary

Dynamic Dispatch Manager with a proven track record at Burlington Trailways, excelling in scheduling and compliance. Expert in staff training and development, fostering a collaborative environment that enhanced operational efficiency. Strong leadership and problem-solving skills led to the successful implementation of innovative routing strategies, significantly improving dispatch performance.

Strategic candidate eager to leverage knowledge in transportation and logistics. Strong multitasking skills with a good understanding of transportation management systems and GPS tracking software. Very knowledgeable about the FMCSA. Highly collaborative individual who works well under pressure.

Overview

32
32
years of professional experience
1
1
Certification

Work History

Dispatch Manager

Burlington Trailways
12.2015 - Current
  • Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
  • Promoted safety culture among drivers by reinforcing compliance with regulations.
  • Forecasted DOT hours of service to meet all regulations.
  • Improved dispatch efficiency by implementing new scheduling and routing strategies.
  • I created a scheduling system that has been implemented and is used by all departments to provide accurate information.
  • Developed contingency plans for unexpected events, minimizing disruptions to daily operations.
  • Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote the company vision, values, and culture.
  • Reported to management on operational activities and maintained current records.
  • Coordinated with maintenance teams to establish preventive maintenance schedules for fleet vehicles.
  • Supported the implementation of new technology systems designed to enhance dispatch operations' overall efficiency and effectiveness.
  • Mentored new hires in navigating the complexities of the Dispatch Manager role.
  • Knowledge of DOT and FMCSA regulations.
  • Proficient in the use of Microsoft Office/Excel and Word.
  • Excellent multitasking skills.
  • Excellent at problem-solving and looking at the big picture.
  • Team-oriented.

Shift Manager

Burger King
10.2011 - 12.2015
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Handled all the money for the day and made deposits
  • Tracked receipts, employee hours, and inventory movements.

Housekeeper

Self-employeed
01.2005 - 01.2011
  • Maintained client homes to their personal needs
  • Created and maintained all aspects of my business.

Executive Housekeeper

Pzazz
01.1994 - 01.2005
  • Maintained excellent relationships with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
  • Conducted regular inspections of guest rooms and common areas, ensuring adherence to established quality standards.
  • Developed and implemented effective training programs for new hires, resulting in a well-prepared and competent staff.
  • Increased productivity levels by implementing time-saving strategies such as enhanced scheduling methods or task prioritization techniques.

Education

GED -

Southeastern Community College
Burlington

6 Week Management Course

Southeastern Community
West Burlington, IA
01-2024

Skills

  • Scheduling drivers
  • Multi-line Phone
  • DOT compliance
  • Schedule coordination
  • Staff training and development
  • Employee performance reviews
  • Daily reports
  • Route planning and adjustment
  • Data entry
  • Creative thinking
  • Updating logs
  • Microsoft office
  • Service vehicle dispatch
  • Strong leadership
  • Route planning expertise
  • Decision-making
  • TSA certified

Certification

  • Certified Management Train Course
  • TSA Certified

Timeline

Dispatch Manager

Burlington Trailways
12.2015 - Current

Shift Manager

Burger King
10.2011 - 12.2015

Housekeeper

Self-employeed
01.2005 - 01.2011

Executive Housekeeper

Pzazz
01.1994 - 01.2005

GED -

Southeastern Community College

6 Week Management Course

Southeastern Community

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Christine Mace