Christine Macek
Macomb Twp.,MI
Summary
Energetic and adaptable with strong ability to manage operations and streamline processes. Skilled in workflow optimization and familiar with key principles of supply chain management and logistics. Committed to driving operational efficiency and fostering collaborative team environment.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Strategy & Operations Manager – Ancillary Division
Allstate
10.2017 - Current
- Facilitate weekly meetings with ancillary sales partners and ancillary team
- Work with ancillary sales partners to create processes and to implement process improvements
- Created all processes for each sales partner of the ancillary team and ensure partners, ancillary specialists and sales assistants follow processes
- Created ancillary training documentation and train new ancillary specialists and sales assistants; train sales office personnel to use ancillary product databases
- Created production spreadsheets, utilizing Excel pivot tables and formulas, to track and analyze monthly and yearly sales goals for twelve sales offices
- Created ancillary sales tracker, utilizing Excel pivot tables and formulas, and monitor all ancillary sales for monthly and yearly sales goals as well as auditing all partner production sales trackers for paying commissions
- Created Excel macro to format group censuses for product databases
- Format and load censuses into medical and ancillary product databases and create quotes
- Scrub ancillary products to ensure proper submission
Financial Analyst
Tweddle Group
04.2007 - 04.2010
- Created financial spreadsheets for tracking and analyzing Nissan and Ford service and owner manual products costs for the Tweddle Groups China office
- Created weekly summaries for budget analysis by team directors
- Track invoices paid against cost per job for all Nissan jobs and the China office
- Input inventory receiving and purchase orders into a database for tracking
- Monthly metrics: created metric to track cost per month per authoring department per page; actual versus budgeted hours/dollars for Nissan, Ford, and Chrysler
Technical Publications (multiple Roles)
Electronic Data Systems
07.1990 - 04.2007
- Technical Writer – Ten years experience with responsibility for authoring/updating owner manuals and supporting a technical publications department through other various roles detailed below
- Compose text adhering to owner manual style guide, format, and layout guidelines using Arbortext (SGML)
- Validate vehicles at various client sites (inspection/verification of text through vehicle validation)
- Follow GM schedule through production cycle to maintain budget and process
- Assist with task metrics for contract renewal purposes
- Analyze metrics to develop process improvements that improve productivity/budget
- Track all deliverables to completion adhering to ISO9000 standards
- Collaborate with GM engineering and suppliers to obtain new model year content and verify accuracy of technical data
- Take digital photographs of required navigation screens and provide direction to Illustration group for creating supporting artwork
- Review and interpret EWO (Engineering Work Orders), CR/DN (Change Request/Decision Notices), PPC (Product Plan Content Books), and engineering specification material for required navigation and rear park assist updates
- ISO9000 Auditor for Business Production Organization for3 years
- No errors in printed manuals and no supplemental manuals required in9 years
- Database Site Administrator – Responsible for database problem resolution, assist in supporting system enhancements/updates, updating manual structure, creating index entries, and new model year creation for the owner manual team
- Resolve system problems with system administrators and solve system parsing errors (SGML format)
- Create title hierarchy of future model year owner manual information for technical writer use
- Grant authority to users, submit all new user and user updates for IDs, approve and submit all manual titles, and create all index entries
- Review and test new software to improve team efficiency and quality
- Train new users
- Keep users apprised of system updates/functionality
- Perform demonstrations for internal EDS groups of current database and train on processes
- Supply support to GM Global Team by providing input and suggestions for future GM global database that will house all owner manual information, for all regions, including all export and translated owner manuals
- Conduct Net meeting and/or one-on-one meetings for GM Global Team to demonstrate how legacy database currently functions and provide detail as to how the new database will function
- Improve team understanding and assist all regions (Australia, Brazil, China, Germany, and Korea) with transfer of all data into new database
- Interface with GM Global Team to create global owner manuals: new title structure, writing style, and manual layout
- Project Leader – Led conversion of owner manual department from SI2000/ESI database SGML system
- This conversion included an upgrade for GM legal staff, owner manual staff, composition, and photography departments
- Collaborate with8th level GM Managers on conversion requirements and database expectations
- Re-format all Owner Manuals, Owner Supplements, and Warranty Manuals to enable system implementation
- Commonize all headers of Owner Manuals, Owner Supplements, and Warranty Manuals
- Attend/facilitate all database-related meetings, create, and present most of the documentation required to support database transfer
- Provide support in the creation of GM writing, format, and structure standards (GM PSOI)
- Assist with updating all ISO9000 documentation to support new processes due to implementation of SI2000/ESI database
- Project effort recognition received included GM People Make Quality Happen award
- Team Leader – Assumed team leader responsibilities while team leader was on3-month leave
- Responsible for12 writers – create/update and administer performance reviews
- ISO9000 quality representative responsible for updating team ISO9000 documentation
- Track team metrics against production schedule to ensure on-time delivery
Education
BBA - Finance
Walsh College
Troy, MI01.2010
Associate Degree - Business Administration
Macomb Community College
Macomb, MI01.2007
Skills
- Microsoft Suite – extensive experience with Excel; Pivot Tables and Macros
- Problem-solving
- Policies and procedures implementation
- Team leadership
- Operations management
- Operational efficiency
- Decision-making
- Interpersonal communication
Accomplishments
- Use Microsoft Excel to develop sales tracking for paying correct commissions and to monitor and analyze monthly and yearly sales.
- Promoted to Strategy and Operations Manager after 3 years with the company.
- Earned the “GM People Make Quality Happen” Award in 2006 for leading the conversion of the GM owner manual department to SI2000/ESI database SGML system. This conversion included an upgrade for GM legal staff, owner manual staff, composition, and photography departments..
Certification
- Leadership Excellence
- ISO9000 Auditor
Timeline
Strategy & Operations Manager – Ancillary Division
Allstate
10.2017 - Current
Financial Analyst
Tweddle Group
04.2007 - 04.2010
Technical Publications (multiple Roles)
Electronic Data Systems
07.1990 - 04.2007
- Leadership Excellence
- ISO9000 Auditor
BBA - Finance
Walsh College
Associate Degree - Business Administration
Macomb Community College
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