Christine MacWilliams
Cushing
Summary
Results-oriented professional with extensive experience in operational management and customer service. Proven ability to lead teams, enforce safety regulations, and enhance customer satisfaction in fast-paced environments.
Overview
34
34
years of professional experience
Work History
School Bus Driver
Rsu 13
rockland
09.2023 - Current
- Operated school bus safely to transport students to and from school.
- Adhered to traffic laws and safety regulations during all driving activities.
- Conducted pre-trip inspections to ensure bus safety and proper functioning.
- Communicated effectively with parents and school staff regarding transportation issues.
- Collaborated with dispatchers to coordinate timely pick-up and drop-off schedules.
Bar Manager
opal
Rockport
04.2021 - 10.2023
- Managed daily bar operations, ensuring smooth service and customer satisfaction.
- Trained and supervised bartenders to maintain high standards of drink preparation.
- Developed seasonal cocktail menus based on customer preferences and trends.
- Maintained inventory levels, ordering supplies to meet operational needs efficiently.
- Enforced health and safety regulations to ensure a safe environment for staff and guests.
- Created staff schedules, optimizing coverage during peak hours for maximum efficiency.
- Collaborated with vendors to negotiate pricing and secure quality products for the bar.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
Customer Service Representative
BOA
Belfast
01.2017 - 03.2021
- Resolved customer complaints by providing effective solutions and support.
- Assisted customers with inquiries regarding account balances and transactions.
- Processed customer requests for account changes and service updates.
- Educated customers on banking products and services to enhance their experience.
- Handled escalated issues by coordinating with management for timely resolutions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Head Chef
Waterfront Restaurant
Camden
04.1992 - 09.1994
- Led kitchen operations to ensure high-quality food preparation and presentation.
- Developed seasonal menu concepts reflecting local ingredients and culinary trends.
- Trained and mentored kitchen staff on cooking techniques and safety standards.
- Implemented food safety protocols to maintain compliance with health regulations.
- Managed inventory levels to minimize waste and optimize ingredient use.
- Monitored kitchen performance, adjusting workflows for efficiency and consistency.
- Coordinated special events, crafting customized menus for various occasions.
- Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
Education
High School Diploma -
Rockland District High School
Rockland, ME06-1984
Skills
- Safe driving practices
- Wheelchair lift operation
- Operational coordination
- Customer service
- Communication proficiency
- issue resolution
- Time management
- Attention to detail
- Team collaboration
- Dependable and reliable
- Problem solving
- Inventory management
- Staff training
- Cargo handling
Timeline
School Bus Driver
Rsu 13
09.2023 - Current
Bar Manager
opal
04.2021 - 10.2023
Customer Service Representative
BOA
01.2017 - 03.2021
Head Chef
Waterfront Restaurant
04.1992 - 09.1994
High School Diploma -
Rockland District High School