Christine Maddox
Reno,NV
Summary
Attentive shift leader with several years of comprehensive experience overseeing and monitoring team members. Focused and skilled in employee oversight, mentoring and process improvement. Manages team with proactive approach and conscientious attention to day-to-day needs.
Overview
8
8
years of professional experience
Work History
Head Shift Lead
Crumbl Cookies
Sparks, NV
06.2024 - Current
- Assisted customers with inquiries related to product information or availability.
- Responded promptly to emergency situations in order to minimize disruption of operations.
- Directed and supervised a staff of up to 15 employees during each shift.
- Organized and delegated tasks between team members for efficient workflow.
- Analyzed sales data to identify trends in customer preferences or buying habits.
- Ensured compliance with safety regulations and maintained a safe work environment.
- Provided training to new hires on company policies, procedures, products.
- Oversaw opening and closing procedures such as security checks, cash handling protocols.
- Resolved customer complaints in an effective and timely manner.
- Educated customers about offerings, promotions and pricing to boost sales.
- Delegated tasks to employees and monitored activities and task completion.
Manager
Crumbl Cookies
Sparks, NV
10.2023 - 06.2024
- Provided leadership during times of organizational change or crisis situations.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Coached, mentored and trained team members in order to improve their job performance.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Directed recruitment, hiring, and training of new staff members.
- Communicated schedule changes effectively throughout the organization when necessary.
Assistant Manager
Crumbl Cookies
Sparks, NV
04.2023 - 10.2023
- Supervised daily operations including scheduling shifts, assigning duties.
- Managed customer service inquiries and complaints in a timely manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Resolved conflicts between team members in an effective manner.
- Ensured compliance with safety regulations and company policies.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Head Shift Lead
Crumbl Cookies
Twin Falls, ID
01.2021 - 04.2023
- Developed strategies to motivate staff and increase productivity levels.
- Maintained accurate records of attendance, vacation time, sick days.
- Assisted customers with inquiries related to product information or availability.
- Responded promptly to emergency situations in order to minimize disruption of operations.
- Directed and supervised a staff of up to 15 employees during each shift.
- Organized and delegated tasks between team members for efficient workflow.
- Ensured compliance with safety regulations and maintained a safe work environment.
- Provided training to new hires on company policies, procedures, products.
- Oversaw opening and closing procedures such as security checks, cash handling protocols.
Manager
SUBWAY®Restaurants
Twin Falls, ID
06.2017 - 12.2020
- Provided leadership during times of organizational change or crisis situations.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
Tour Guide
Shoshone Ice Caves
Shoshone, ID
06.2016 - 08.2016
- Worked closely with colleagues in order to provide a high level of service throughout the duration of the tour.
- Ensured visitors had an enjoyable experience by providing interesting facts and stories related to tour sites.
- Adhered to company policies and procedures when dealing with guest complaints or inquiries.
- Provided detailed information to tourists about local attractions and points of interest.
- Maintained knowledge of current events related to tourist locations in order to better inform visitors prior to their arrival.
- Greeted visitors upon arrival, answered questions regarding tours, travel plans or local area attractions.
- Followed safety protocols at all times while guiding guests through the tour areas.
- Maintained a positive attitude and enthusiasm when interacting with guests.
- Organized and conducted daily tours for groups of up to 30 people.
Education
High School Diploma -
Shoshone High School
Shoshone, ID06-2017
Skills
- Workplace Safety
- Employee Training
- Sales Support
- Scheduling Coordination
- Operations Support
- Customer Service Management
- Positive Attitude
- Policy Enforcement
- Training Assistance
- Complaint resolution
- Sales and Upselling
- Team motivation
- Team Supervision
- Flexible Schedule
- Employee Scheduling
References
References available upon request.
Timeline
Head Shift Lead
Crumbl Cookies
06.2024 - Current
Manager
Crumbl Cookies
10.2023 - 06.2024
Assistant Manager
Crumbl Cookies
04.2023 - 10.2023
Head Shift Lead
Crumbl Cookies
01.2021 - 04.2023
Manager
SUBWAY®Restaurants
06.2017 - 12.2020
Tour Guide
Shoshone Ice Caves
06.2016 - 08.2016
High School Diploma -
Shoshone High School
Similar Profiles
Kyron HaynesKyron Haynes
Retail Team Member at Crumbl CookiesRetail Team Member at Crumbl Cookies
Odette NavarroOdette Navarro
Shift Lead at Crumbl CookiesShift Lead at Crumbl Cookies
Miguel OcampoMiguel Ocampo
Baker at Crumbl CookiesBaker at Crumbl Cookies