Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Christine Madu

Nashville,USA

Summary

Dynamic and versatile professional with experience at Tennessee State Library and Archives, excelling in material management and customer service. Demonstrated expertise in library software and a proven track record of enhancing patron satisfaction through efficient cataloging and shelving. Adept at fostering a welcoming atmosphere, with a commitment to continuous improvement and a 20% increase in materials accessibility. Experienced with cataloging and organizing materials to ensure efficient library operations. Utilizes strong communication skills to assist patrons effectively and provide accurate reference guidance. Knowledge of library circulation systems and procedures to maintain smooth workflow.

High-energy restaurant worker skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits, and customer desires. Calm and level-headed in all types of situations.

Experienced with guest relations, ensuring warm and welcoming atmosphere. Utilizes effective communication skills to manage guest inquiries and resolve issues promptly. Track record of maintaining high standard of service and fostering positive guest experiences.

Proactive Host with distinct knowledge of streamlining services through updated and reorganized systems. Expert in customer service with training in team management. Friendly and reliable individual excited to take initiative and provide excellent work.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Host/Hostess

Vanderbilt Medical Center
03.2025 - Current
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Completed daily side work and opening and closing duties without fail.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Assisted customers with delivering orders, carrying additional trays and helping dish out items.
  • Delivered pick-up and curbside orders to guests.

Library Assistant

Tennessee State Library and Archives
08.2007 - 03.2025
  • Organized library shelves, materials and equipment in clear, alphabetized order.
  • Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
  • Answered questions from patrons and helped to find desired materials.
  • Handled check-in and check-out process of library books and materials at circulation desk.
  • Placed books on proper shelves when returned to circulation.
  • Located library materials, resources and technologies to fulfill patron requests.
  • Contributed to the library's overall mission by performing additional tasks or responsibilities as assigned, adapting quickly to new challenges and demands.
  • Collaborated with fellow staff members on projects aimed at improving overall library services and offerings.
  • Contributed to a welcoming atmosphere by maintaining clean, safe, and inviting spaces within the library premises.
  • Enhanced patron experience by providing efficient and courteous customer service at the circulation desk.
  • Utilized computer databases to locate library materials.
  • Managed library materials for accurate record-keeping.
  • Fostered culture of continuous improvement by participating in professional development workshops and incorporating new technologies into library services.
  • Ensured welcoming atmosphere, maintaining clean and orderly reading and study areas.
  • Streamlined book return processes, significantly reducing misplaced inventory and improving shelf organization.
  • Conducted inventory audits to maintain accurate count of materials, ensuring library efficiency.
  • Ensured timely access to resources by efficiently processing incoming books, periodicals, and multimedia items.
  • Stayed up-to-date on library policies and procedures to smoothly enforce standards.
  • Helped patrons locate resources using catalog and circulation systems.
  • Maintained accurate records and confidentiality of library book and periodical inventory.

Library Assistant

Tennessee State Library and Archives
08.2007 - 03.2025
  • Organized library shelves, materials and equipment in clear, alphabetized order.
  • Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
  • Answered questions from patrons and helped to find desired materials.
  • Handled check-in and check-out process of library books and materials at circulation desk.
  • Placed books on proper shelves when returned to circulation.
  • Located library materials, resources and technologies to fulfill patron requests.
  • Contributed to the library's overall mission by performing additional tasks or responsibilities as assigned, adapting quickly to new challenges and demands.
  • Collaborated with fellow staff members on projects aimed at improving overall library services and offerings.
  • Contributed to a welcoming atmosphere by maintaining clean, safe, and inviting spaces within the library premises.
  • Enhanced patron experience by providing efficient and courteous customer service at the circulation desk.
  • Utilized computer databases to locate library materials.
  • Managed library materials for accurate record-keeping.
  • Fostered culture of continuous improvement by participating in professional development workshops and incorporating new technologies into library services.
  • Ensured welcoming atmosphere, maintaining clean and orderly reading and study areas.
  • Streamlined book return processes, significantly reducing misplaced inventory and improving shelf organization.
  • Conducted inventory audits to maintain accurate count of materials, ensuring library efficiency.
  • Ensured timely access to resources by efficiently processing incoming books, periodicals, and multimedia items.
  • Stayed up-to-date on library policies and procedures to smoothly enforce standards.
  • Helped patrons locate resources using catalog and circulation systems.
  • Maintained accurate records and confidentiality of library book and periodical inventory.

Cashier

Mapco Express
06.2004 - 09.2007
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.

Cashier

Mapco Express
06.2004 - 09.2007
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.

Line Cook

Tennessee State University
08.2002 - 05.2004
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
  • Prepared and cooked full course meals based on restaurant recipes and specifications.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Plated and presented all dishes to match established restaurant standards.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
  • Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
  • Maintained high standards of food safety and hygiene, surpassing health inspection requirements.

Line Cook

Tennessee State University
08.2002 - 05.2004
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
  • Prepared and cooked full course meals based on restaurant recipes and specifications.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Plated and presented all dishes to match established restaurant standards.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
  • Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
  • Maintained high standards of food safety and hygiene, surpassing health inspection requirements.

Education

Bachelor of Science - Speech Communcation And Theatre Emphis in Mass Com

Tennessee State University
Nashville, TN
08.2007

High School Diploma - undefined

Glencliff High School
Nashville, TN
05.2001

Skills

  • Written and oral communication
  • Computer assistance
  • Cataloging and shelving
  • Shelf reading
  • Library services
  • Material shelving
  • Library software proficiency
  • Shelving materials
  • Cataloging expertise
  • Materials management
  • Cataloging of materials
  • Catalog maintenance
  • Circulation processes
  • Catalog update
  • Microsoft office
  • Data entry
  • Word processing
  • Materials distribution
  • Document scanning
  • Materials locating
  • Material Check-in and Check-out
  • Microfiche machines
  • Materials sorting
  • Materials tracking
  • Library technology

Certification

First Aid, CPR, and AED Certification, American Red Cross or American Heart Association

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved a donation list by completing searching through TSLA catalog with accuracy and efficiency.
  • Certified CPR and Fire Warden at TSLA, during fire drills and actual fire.
  • Experience in OCLC and a little bit of FED Docs.
  • Knowledge in Microsoft Offices, Teams, Syrdix, and other technology.

Timeline

Host/Hostess

Vanderbilt Medical Center
03.2025 - Current

Library Assistant

Tennessee State Library and Archives
08.2007 - 03.2025

Library Assistant

Tennessee State Library and Archives
08.2007 - 03.2025

Cashier

Mapco Express
06.2004 - 09.2007

Cashier

Mapco Express
06.2004 - 09.2007

Line Cook

Tennessee State University
08.2002 - 05.2004

Line Cook

Tennessee State University
08.2002 - 05.2004

High School Diploma - undefined

Glencliff High School

Bachelor of Science - Speech Communcation And Theatre Emphis in Mass Com

Tennessee State University

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Christine Madu