Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christine Maldonado

Converse,US

Summary

Experienced Customer Service Representative with a strong focus on effective communication, active listening, and analytical problem-solving. Committed to enhancing customer experiences through service-oriented behaviors and a deep understanding of customer desires. Skilled in providing customized solutions to build loyalty and ensure customer satisfaction.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Internal Revenue Service, IRS
08.2023 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Responded to customer requests for products, services, and company information.

Accountable Clerk

united post office
06.2017 - Current
  • Throw packages to the correct routes
  • Remember a scheme that has all street names and sort out the letters and flats to the route it goes to.
  • I pass out the keys and accountable packages to the carriers
  • Return forwarding system send back any packages, letters and flats that insufficient address, no such number or have a forward
  • With any issues the customer is having with a missing packages or any other issues
  • Work at the window/register help the customers send out packages
  • I open and close the P.O Box
  • Change locks that need to be changed
  • Help the customer that are having an issue with opening the box
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Enhanced office organization with regular maintenance of files, records, and supplies inventory.
  • Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
  • Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
  • Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
  • Reduced errors in data entry through rigorous attention to detail and double-checking work.

3rd Key Holder/ Inventory Control Specialist

Boot Barn
11.2014 - 12.2016
  • Assisted in training new team members, ensuring they quickly adapted to company policies and procedures.
  • Contributed to a positive work environment by fostering strong teamwork among staff members.
  • Conducted regular inventory audits to maintain accurate stock counts and prevent loss or theft of merchandise.
  • Coordinated staff scheduling to ensure adequate coverage during peak hours without exceeding labor budgets.
  • Resolved escalated customer complaints professionally, retaining their business while upholding company policies.
  • Addressed customer inquiries and concerns promptly, resolving issues effectively to maintain loyalty and satisfaction.
  • Implemented visual merchandising standards to create an appealing shopping experience for customers.
  • Improved sales floor presentation through regular maintenance of product displays, signage updates, and fixture arrangements.
  • Increased customer satisfaction by providing exceptional service and maintaining a clean, organized store environment.
  • Collaborated with management to develop strategies for achieving sales goals and improving overall store performance.
  • Oversaw the processing of shipments, verifying accuracy of delivered items against purchase orders and invoices.
  • Opened and closed the store according to established protocols, ensuring the safety of all employees and assets.
  • Managed cash register operations accurately, ensuring timely transactions and minimal errors.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Completed daily cycle counts to maintain accuracy of records.
  • Completed physical inventory counts each month.

Lead Cashier/Sales Associate

Ulta Beauty
04.2013 - 10.2014
  • I helped do returns I processed shipment that came in daily
  • Helped with any customer service issues up at the front whenever they needed a supervisor
  • Put out all new labels and displays
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Assisted customers by answering questions and fulfilling requests.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Processed both cash and card purchases and returns.
  • Led cashiers and associates in providing thoughtful customer service.
  • Maintained stock to meet expected customer demand.
  • Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
  • Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
  • Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
  • Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
  • Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
  • Monitored areas for security issues and safety hazards.
  • Operated POS cash register and equipment to collect payments.
  • Restocked and organized merchandise in front lanes.

Education

High school diploma -

Odessa high school
Odessa, TX
01.2012

Skills

  • POS
  • Retail Sales
  • Merchandising
  • Organizational Skills
  • Inventory Control
  • Shipping & Receiving
  • Customer service
  • Problem-solving
  • Active listening
  • Adaptability and flexibility
  • Data entry
  • Computer proficiency
  • Team collaboration

Timeline

Customer Service Representative

Internal Revenue Service, IRS
08.2023 - Current

Accountable Clerk

united post office
06.2017 - Current

3rd Key Holder/ Inventory Control Specialist

Boot Barn
11.2014 - 12.2016

Lead Cashier/Sales Associate

Ulta Beauty
04.2013 - 10.2014

High school diploma -

Odessa high school

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Christine Maldonado