Summary
Overview
Work History
Education
Skills
Extra curricula
Timeline
Generic

Christine Margol

Fremont. Mi,MI

Summary

Dynamic and customer-focused professional with a strong work ethic, honed at Fremont Lanes. Proven expertise in cash handling and complaint resolution, consistently enhancing guest satisfaction. A dedicated team player, skilled in managing high-volume tasks while maintaining exceptional service standards. Committed to fostering a positive environment and ensuring operational excellence.

Overview

16
16
years of professional experience

Work History

Counter Person

Fremont Lanes
05.2022 - Current
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Processed both cash and card purchases and returns.
  • Addressed guest complaints and resolved issues to promote satisfaction.
  • Processed customer orders and accurately entered into order system.
  • Reconciled cash drawer and corrected any errors.
  • Managed multiple tasks in high-volume environment.
  • Accurately operated cash register to process customer payments.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.

Head Housekeeper

The Shack Bed and Breakfast
05.2009 - 08.2022
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Evaluated employee performance and developed improvement plans.
  • Managed laundry sorting, washing, drying, and ironing.
  • Kept building entryway glass clean and polished for professional presentation.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Completed schedules, shift reports, and other business documentation.
  • Worked with front desk to respond promptly to all guest requests.
  • Communicated repair needs to maintenance staff.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Sorted, laundered and put away various laundry items.
  • Handled requests for extra linens, toiletries and other supplies.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.

Education

Chic University of Cosmetology
Grand Rapids, Mi
1979

East Kentwood
Kentwood Mi
06.1977

Skills

  • Customer focused
  • Team player
  • Complaint handling
  • Kitchen support
  • Excellent work ethic
  • Cash handling
  • Stock replenishment

Extra curricula

I enjoy going to church and serving in the children's ministry.

I like to bowl and play golf

Timeline

Counter Person

Fremont Lanes
05.2022 - Current

Head Housekeeper

The Shack Bed and Breakfast
05.2009 - 08.2022

Chic University of Cosmetology

East Kentwood

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Christine Margol