Christine Marinuzzi
Financial Services
Millers Creek,NC
Summary
Dynamic leader with a proven track record, excelling in strategic planning and operations management. Adept at enhancing customer relations and driving revenue growth through effective team collaboration and risk management. Recognized for fostering talent acquisition and implementing innovative solutions that significantly improved branch performance and client satisfaction. Demonstrated ability to navigate complex organizational challenges while effectively utilizing communication and problem-solving skills.
Overview
25
25
years of professional experience
Work History
Second Vice President/Branch Leader
Flagstar Bank
07.2016 - 04.2025
- Collaborated with team members to ensure adherence to project timelines and objectives.
- Developed familiarity with industry regulations and compliance requirements through hands-on training.
- Engaged in continuous learning to adapt quickly to changing operational needs and priorities.
- Participated in meetings to gain insights into team dynamics and operational strategies employed by leadership.
- Conducted thorough analyses of competitor activities to inform best practices for maintaining a competitive edge in the marketplace.
- Implemented risk management strategies to mitigate potential issues, ensuring smooth operations across all aspects of the business.
- Strengthened relationships with key clients through regular communication and excellent customer service, fostering long-term partnerships.
- Delivered regular performance reviews and feedback sessions aimed at driving continuous improvement efforts among team members.
- Submitted loan applications to underwriter for verification and recommendation.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Initiated community outreach efforts to increase brand visibility and engagement among local businesses and residents.
- Coordinated cross-functional collaboration between sales, operations, and risk management teams to drive overall branch success.
- Established strong relationships with clients to foster trust, loyalty, and long-term business partnerships.
- Managed daily branch operations to ensure smooth functioning of all aspects including teller services, lending, and account management.
- Evaluated employee performance fairly using a comprehensive appraisal system that took into account individual contributions as well as team dynamics.
- Maximized branch profitability with a focus on revenue growth, cost control, and risk management.
- Supported operational initiatives by learning core processes and tools relevant to role.
- Assisted in data collection and analysis for strategic decision-making support.
Branch Manager
Oculina Bank
07.2015 - 07.2016
- Led branch operations, ensuring compliance with company policies and regulatory requirements.
- Developed and implemented strategic sales initiatives to drive revenue growth and customer acquisition.
- Mentored and trained staff, enhancing team performance and fostering a collaborative work environment.
- Analyzed market trends to identify business opportunities, improving competitive positioning within the region.
- Streamlined operational processes, reducing turnaround times and improving service delivery standards.
- Conducted performance evaluations, providing feedback that supported employee development and career progression.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Complied with regulatory guidelines and requirements.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Implemented rigorous risk management protocols, safeguarding against potential financial threats.
- Spearheaded community outreach programs, reinforcing branch's commitment to social responsibility and building community ties.
Assistant Branch Manager
PNC Bank
04.2007 - 07.2015
- Led daily branch operations, ensuring compliance with policies and procedures.
- Mentored staff on customer service excellence and sales techniques.
- Developed training programs to enhance team performance and operational efficiency.
- Analyzed branch performance metrics to identify growth opportunities and improve services.
- Facilitated team meetings to align goals, share best practices, and drive results.
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
Loan Servicing Manager
VirtualBank, a Division of Lydian Private Bank
01.2000 - 04.2007
- Oversaw loan servicing operations, ensuring compliance with regulatory requirements and internal policies.
- Developed and implemented process improvements to enhance customer satisfaction and operational efficiency.
- Managed a team of loan servicing specialists, providing mentorship and fostering professional development.
- Reviewed and updated departmental procedures regularly, identifying opportunities to refine processes for further efficiency gains.
- Conducted regular performance evaluations of team members, providing constructive feedback and coaching to support professional growth and development.
- Optimized resource allocation by analyzing staffing needs and adjusting work schedules accordingly, maximizing departmental efficiency.
- Provided exceptional customer service by promptly resolving borrower inquiries or concerns regarding their loans.
- Reduced delinquency rates through proactive borrower outreach and communication strategies.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
Education
No Degree - Business Administration
Broward College
Fort Lauderdale, FLNo Degree - Business Management
University of Phoenix
Tempe, AZSkills
- Customer relations
- Teamwork and collaboration
- Adaptable and flexible
- Excellent communication
- Analytical and critical thinker
- Management team leadership
- Strategic planning and execution
- Operations management
- Goal setting
- Risk management
- Talent acquisition
- Business analysis
Accomplishments
- Repeatedly received recognition from superiors for excellence in service.
- Implemented new quality assurance procedures to maximize customer satisfaction and loyalty.
- Grew new accounts over 500% in only 12 months.
- Supervised team of up to 20 staff members.
- Increased Branch deposit growth by $63MM during tenure.
- Loan production regional leader for 3 quarters.
- Consistently in top 3 Overall Financial Growth teams for the past 2 years.
- Collaborated with various Bank partners (Merchant Services, Mortgage, Investments, Paychex, Commercial Lending and Business Services) to assist in overall Branch growth.
- Operational excellence in Branch audits and Risk Management during Banking tenure.
Timeline
Second Vice President/Branch Leader
Flagstar Bank
07.2016 - 04.2025
Branch Manager
Oculina Bank
07.2015 - 07.2016
Assistant Branch Manager
PNC Bank
04.2007 - 07.2015
Loan Servicing Manager
VirtualBank, a Division of Lydian Private Bank
01.2000 - 04.2007
No Degree - Business Administration
Broward College
No Degree - Business Management
University of Phoenix
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