Christine Marsh
Roseburg,OR
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Professional
Cambia Health Solutions
Medford, OR
09.2021 - Current
- Served as primary point of contact for subscriber, healthcare provider, agent/broker, group administrator, member representative and internal staff; addressing inquiries about benefits, claims payments and denials, eligibility decisions and other relevant information using diverse communication channels such as oral, written and online mediums.
- Assessed provider and member inquiries accurately to identify errors and determined corrective measures for prompt error resolution.
- Apply benefits according to appropriate contract. Determine benefit payments, maximum allowable fees, co-pays, and deductbles from appropriate contracts
- Assist with CAHPS and other special projects.
- Participate in quality and team-building activities, during team meetings, focus groups and department meetings, including giving ethics presentations
Customer Service Representative
First Call Resolution
Roseburg, OR
08.2020 - 08.2021
- Handled client calls with a positive and professional approach
- Offered support to clients in resolving product-related problems with website and application
- Addressed complaint issues with empathy to ensure customer satisfaction
- Compiled customer feedback, recommending improvements to management
- Ensured problems were escalated to the relevant department for thorough investigation.
Education
High School Diploma -
Phoenix High School
Phoenix, OregonSkills
- Customer service excellence
- Payment Processing
- Call Management
- Data Entry
- Complaint resolution
- Product Knowledge
- Inbound and Outbound Calling
- Account updating
- Computer Proficiency
- Adaptive team player
- Problem-solving abilities
- Professional telephone demeanor
Certification
- SQM World Class Certified 2023 and 2024
Timeline
Customer Service Professional
Cambia Health Solutions
09.2021 - Current
Customer Service Representative
First Call Resolution
08.2020 - 08.2021
High School Diploma -
Phoenix High School
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