Christine Massa
Clifton Heights,PA
Summary
Compassionate registered nurse with background in Behavioral Health and Med-Surg nursing. Skilled in fast-paced environments, prioritizing patient needs and delivering high-quality care. Strong communication abilities ensure effective collaboration with healthcare teams. Improved patient satisfaction through attentive service and advocacy.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Registered Nurse
Crozer Chester Medical Center
Chester, PA
03.2001 - Current
- Maintained thorough, accurate and confidential documentation in electronic medical records.
- Monitored patients after surgery, answered questions.
- Assessed and prepared patients for procedures, performing initial and ongoing patient assessments.
- Updated charts throughout shifts with current, accurate information to maintain strict recordkeeping standards.
- Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
- Assessed, planned, implemented and evaluated nursing care for assigned patients.
- Advocated for patients by supporting and respecting basic rights, values, and beliefs.
- Trained and mentored new RNs on best practices, hospital policies and standards of care.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
Assistant Director of Nursing
Manor Care at Mercy Fitz
Yeadon, PA
03.1998 - 03.2001
- Maintained awareness of government regulations, health insurance changes and financing options.
- Maintained records management system to process personnel information and produce reports.
- Responded promptly to inquiries from physicians, families, staff members, and other healthcare professionals.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Developed and implemented strategies to promote patient safety and quality care outcomes.
- Explained policies, procedures and services to patients.
- Evaluated staff performance and prepared accurate reports detailing findings.
- Assessed staffing needs based on patient census and acuity levels.
- Coordinated the planning, implementation, evaluation, and documentation of nursing care plans.
- Ensured proper orientation of new hires as well as ongoing training for existing staff members.
- Coordinated medical and health services in compliance with government regulations.
- Implemented changes needed to correct deficiencies found during government inspections.
- Assessed competency of clinical staff to promote quality, continuity, and safety.
- Communicated with patients with compassion while keeping medical information private.
- Completed day-to-day duties accurately and efficiently.
- Investigated incidents reported by staff members or patients and families.
Education
Associate of Applied Science - Nursing
Delaware County Community College
Media, PA05-1995
Skills
- Electronic medical records
- Patient advocacy
- Effective communication
- Patient education
- Psychiatric nursing
- Mental health nursing
- Patient assessment
Certification
- Pennsylvania RN License# 521175L
- BLS Certified
- ACLS Certified
- Trauma Certified
- MOAB Training Certification
References
References available upon request.
Timeline
Registered Nurse
Crozer Chester Medical Center
03.2001 - Current
Assistant Director of Nursing
Manor Care at Mercy Fitz
03.1998 - 03.2001
Associate of Applied Science - Nursing
Delaware County Community College
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