Christine Mast
Indianapolis,Indiana
Summary
Enthusiastic restaurant manager with over 20+ years of success delivering quality dining experiences leading to a reoccurring customer base. Strong leader highly skilled at managing staff and resolving issues related to customer satisfaction. Focused on setting high expectations and raising service standards.
Overview
17
17
years of professional experience
Work History
Events Director / AGM
101 Craft Kitchen
Carmel, IN
02.2024 - Current
- Created and implemented beverage menus for all restaurant outlets, including cocktails, beer, wine and non-alcoholic options.
- Ensured accurate preparation of drinks according to recipe standards while monitoring cost controls within established guidelines.
- Created detailed budgets for each event, monitored expenses, and prepared financial summaries.
- Executed seamless service during banquets, conferences, and social gatherings.
Director of Catering
CLB Restaurants
Carmel, Indiana
05.2022 - 02.2024
- Gathered customer requirements and worked with catering team in implementing specifications.
- Worked with chefs to prepare custom menus, special meals and featured beverages.
- Oversaw events, trained new associates in proper setup, cleaning, breakdown and delivery procedures.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Worked in close collaboration with team members to ensure customers received high-quality service.
General Manager / AGM
Matt the Miller's Tavern
Carmel, IN
04.2017 - 05.2022
- Developed service and sales strategies to improve retention and revenue.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Events Manager
Rick's Cafe Boatyard
Indianapolis, IN
05.2008 - 03.2017
- Organized venues, budgets, guest lists, catering and event timelines.
- Handled client questions and concerns via different communication channels to deliver exceptional customer service.
- Created detailed timelines for events based on scope of work required by each department involved in process.
- Coached and counseled employees to reflect company service standards and procedures.
Education
Bachelor of Arts - Business Administration And Management
Marian University
Indianapolis, IN05.2011
Skills
- Relationship Building
- Training and Onboarding
- Inventory Management
- Front of House Management
- Problem Solving
- Liquor Law Compliance
Timeline
Events Director / AGM
101 Craft Kitchen
02.2024 - Current
Director of Catering
CLB Restaurants
05.2022 - 02.2024
General Manager / AGM
Matt the Miller's Tavern
04.2017 - 05.2022
Events Manager
Rick's Cafe Boatyard
05.2008 - 03.2017
Bachelor of Arts - Business Administration And Management
Marian University
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