Christine Masterson

Work History

Accounting Administrative Assistant

A+Derr Heating and Cooling

12.2021 - Current

Accounts payable, creating purchase orders, receiving purchase orders, auditing, batching, posting, exporting, and then uploading and converting purchase orders into Sage software
End of month close reconciliations using statements and vendor aging reports
Reviewing, approving, and paying invoices in Mineral Tree
Accounts receivable, duties include closing out work order invoices, audit business units, task codes, correct general ledger codes
Emailing and mailing invoices, posting payments for cash, checks, and credit card reconciliations
Building install orders for complete systems, heat pumps, air handlers, boiler systems, mini splits, geothermal systems, tankless water heater, tank water heater, and generators
Applying for mechanical permits with the county or city where work is being done, entering serial numbers for registration of equipment warranty
Educating customers about duct cleaning process, quoting, selling, and scheduling duct cleanings
Managed accounts payable and accounts receivable processes, ensuring accurate and timely payments and collections
Performed bank reconciliations to verify accuracy of transactions and resolve any discrepancies
Maintained accurate records of financial transactions by entering data into accounting software
Prepared invoices for clients and followed up on outstanding payments to ensure prompt collection
Provided administrative support such as answering phone calls, scheduling meetings, and managing calendars
Developed effective filing systems both physical and digital to ensure easy retrieval of documents when needed
Collaborated with vendors on billing issues or disputes to resolve them efficiently while maintaining positive relationships
Assisted with month-end closing procedures, ensuring all financial data is properly recorded and accounted for

Dispatcher

Professional Transportation, Inc.

01.2015 - 12.2021

Responsible for coordinating pending trips with available drivers for 264 locations dispatching calling out drivers, and branch managers to fill voucher tickets
Data entry for Amtrak, Kansas City Southern standing order trips
Receiving calls from various clients to put vouchers into computer
Locating drivers using gps tracking to determine estimated time arrival
Overall customer service, answering incoming calls, using problem resolution to trouble shoot issues that arise, example; stranded driver has flat tire, call another driver to fulfill trip, call towing company to take care of van issue, call branch manager to make them aware of issue, call, email, and message the railroad clients to report any delay
Certificates of Recognition
Northbound Train Awards
January 6, 2021, from Senior Dispatcher Jamie Kebortz, for being humble, helpful, and always going above and beyond when providing excellent customer service
June 16, 2021, from Supervisor, Taylor English, Being my go to for assistance while covering the dispatch floor
July 25, 2020, from Supervisor, Robert Horne, for working on weekends short staffed and stepping up to help
August 15, 2020, from Supervisor, Ryan Larsen, for going above and beyond to assist in coverage of trips
September 22, 2020, from District Manager Wayne Joe, for going above and beyond with coverage and communication
December 3, 2020, from Supervisor Lynn Mason, for amazing documentation and being a time savor for voucher processing to ensure proper billing

Administrative Assistant

McDonald's

06.2005 - 03.2016

Prepared two cash deposits daily, performed weekly cash audits
Recruited, interviewed, and completed new employee orientations
Responded to customer complaints by phone, email and via postal mail, maintain personnel files, apply price changes, product sampling in the community, coordinated weekly and monthly meetings, planning special events

Overview

Work History

Accounting Administrative Assistant

Dispatcher

Administrative Assistant

Education

Associate's degree - Accounting

Skills

Certification

Personal Information

Timeline

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