Christine Mattice
Summary
Benefits Administrator with extensive experience specializing in FMLA and Leave of Absence compliance and vendor management. Proficient in Workday and Peoplesoft, delivering exceptional customer service and driving results in benefits administration. Focused on optimizing processes to achieve improved outcomes.
Overview
23
23
years of professional experience
Work History
Sr. Benefits Administrator
Pohlad Companies
06.2024 - 04.2025
- Benefit Billing – responsible for the monthly audit and submission for payment of a number of benefits invoices and follow-up as necessary to confirm payment. Additionally, was responsible for allocating funds between the regular account and VEBA account as needed.
- Payroll processing related to benefits including review of deductions/catch up deductions, review of 401k changes to eligibility, deferrals and loans, and completion of time sheets related to LOA to ensure employees received accurate pay while on leave.
- Developed and maintained relationships with benefit vendors
- Assists carriers in the preparation and processing of death and LTD claims
- Administers the short-term disability (STD) and all other leave of absence (LOA) benefit programs including: FMLA, Parental, Caregiver, Military and Personal
- Works closely with 401k recordkeeper and ensures accurate, compliant and effective record-keeping
- Processes Tuition Reimbursement requests for assigned companies
- Prepares census data for actuaries, insurance carriers and management
- Responds to routine and complex benefit questions from employees, HR and other areas of the company
- Processes benefit adjustments and severance credits for job elimination
- Performs 401(k) and VEBA-related duties (annual audits, vendor questions)
- Maintains document outlining all Benefits Administrator processes
- Assisted in coordinating open enrollment process, communications, and system set up testing to ensure it was ready for enrollment
- Maintains the benefit/change enrollment information in benefit/HRIS system (retirement and welfare)
- Assists with the development and execution of the Wellbeing strategy, including company-wide communications, employee engagement and program delivery
- Create and distribute monthly wellness newsletter
- Performs various audits throughout the year to ensure compliance
Benefits Analyst
Xcel Energy
03.2022 - 11.2023
- Vendor management for various health and well-being vendors.
- Subject matter expert for SAP invoice processing including creating new purchase requisitions, adding/shifting funding as needed, and approval of invoices.
- Took over the Recognition program.
- Responded to inquiries regarding the program from employees and managers.
- Coordinated our annual Employee Appreciation Day.
- Worked with areas of the business to help coordinate other recognition opportunities.
- Took over the Executive Physical process
- Assisted with the transition to a new HR intranet site including writing numerous articles for the site.
- Assisted with Annual Enrollment including review of guides for the retiree population and review of compliance documents to make sure they were updated as appropriate.
- Reporting for our annual pricing process in preparation for annual enrollment.
- Various compliance related activities including an annual valuation project for retiree and LTD plans.
- Involved with the integrations testing process for our transition to Workday.
- March 2022 to November 2023 (Layoff due to restructuring)
Sr. Implementation Manager
Voya Financial
07.2021 - 11.2021
- Actively supports sales team by managing the implementation of new employer groups, addition of new business, and new service offerings.
- Utilizes expertise in Voya products, services, and internal processes to assist Client Relationship Manager in resolution of customer implementation needs.
- Prepares agendas and schedules implementation meetings Builds and manages implementation timelines, tracking key dates and deliverables.
- Assumes ultimate responsibility for accuracy of first invoice and premium reconciliation through third invoice and oversees premium variance process.
- Provides timely and accurate customer service by responding to general employer-related customer service inquiries.
- Trains customers on online portal. Prepares client administration manuals with support from Implementation and Client Service Support team.
- Initiates client reporting access and facilitates online user training with support from Implementation and Client Service Support team
Lead Benefits Analyst
Cigna/Express Scripts Holding Company
09.2015 - 07.2021
- Worked on policy benchmarking for our absence policies including STD, LTD, PTO, & parental leave
- Provided absence reporting and analysis to areas of the business as requested.
- Monitored statutory and municipal leave and paid sick time laws to determine what, if any, action was necessary to be in compliance with the laws.
- Serve as Benefits Department representative on the Policy Governance Committee
- Member of Accommodations Board
- Met twice per week to review employee request for accommodations under ADAAA and religious accommodations.
- Vendor Management
- Managed the day-to-day relationship with our LTD, Life Insurance, and Student Loan Consolidation vendors
- Participated in the RFP process and selection of a new Third-Party Administrator for our Short-Term Disability plan and our Long-Term Disability Plan.
- Organized a Policy Summit with a cross-functional group of representatives from HR and Legal to discuss possible changes/concerns for various disability, absence, and time off policies.
- Helped research and develop Paid Parental Leave plan and policy. New policy was implemented in 2018.
- Assisted our Retirement Analyst by preparing an analysis of our 401k loan and hardship usage for presentation to our Retirement Committee
- Responsible for weekly 401k funding requests
- Community Ambassador Fellowship program
- Coordinated monthly meetings for our past and current fellows.
- Participated in meetings leading up to fellowships and “debrief” meetings upon return.
- Worked with team on preparation for application process and selection 2020 fellows.
- Workday
- Have been using Workday as for HRIS since 2013
- Participated in testing during the integration of Express Scripts and Cigna (2019) and EviCore and Cigna (2020) which involved extensive testing of absence related components of the system
- Involved in Workday testing for any ongoing, absence related updates and changes to the system
Sr. Benefits Specialist
Cigna/Express Scripts Holding Company
06.2013 - 09.2015
- Perform all duties outlined under the benefits specialist role
- Process and send the Benefits Specialist to payroll. Review (ADP) prior to each payroll
- Audit checks each payroll for exempt employees at my site and for sites where the leave specialist is not able to view checks. Submit a manual adjustment by the deadline to correct any issues
- Served as back-up for our daily claims reporting
- Send weekly file to HRIS to make manual corrections to exempt employees PTO balances and provide the compliance group a list of employees on leave to prevent issues with accessibility to required training
- Research leave related escalations and determine what the appropriate resolution is. Work with the employee, payroll and the leave vendor to make sure the situation is resolved successfully.
- Respond to legal and subrogation requests
- Participate in additional projects as requested by the Benefits manager including a committee working on a STD to LTD transition process.
- Participated in the interview process to hire a new Benefits Specialist
Benefits Specialist
Cigna/Express Scripts Holding Company
12.2010 - 06.2013
- Manage leaves for an assigned group of employees which includes:
- Providing guidance to employees regarding the leave of absence process including determination of the appropriate leave, expectations during their leave and assistance with issues that may arise during the leave
- Ensured that PTO is paid out appropriately during the course of the leave
- Updating HRIS system with the employee's leave status and returning them from leave in a timely manner to reinstate their access
- Communicate with vendors to provide information required to process the leave, to get status updates for pending claims and to get information to assist in the resolution of claims processing issue.
- Trained in temps and new employees during a transitional period in the department
- Serve as a resource to new members of the team with questions about policies, procedures, past practice, etc.
HR Data Coordinator
Cigna/Express Scripts Holding Company
12.2004 - 12.2010
- Review and process employee data changes and change in status requests on a tight deadline
- Provide customer service for employees and other HR team members with issues and questions
- Work with other HR representatives to resolve issues with information and changes that have been submitted
- Assisted with system testing prior to implementation of new modules
Benefits Specialist
Cigna/Express Scripts Holding Company
05.2002 - 12.2004
- Assisted employees with benefit related questions
- Reviewed and processed change in family status requests
- Presented the benefits portion of new hire orientation on a rotating basis
- Administered leaves of absence and FMLA for assigned groups of employees
- Helped to organize and facilitate benefits fairs at various sites around the country
Education
Master of Library and Information Science -
Dominican University
River Forest, ILBachelor of Arts - Business
Luther College
Decorah, IASkills
- Workday and ADP proficiency
- Excel and Word applications
- Vendor management
- Customer service excellence
- Project management skills
- State disability laws knowledge
- Paid parental leave policies
- Workday and ADP proficiency
- Excel and Word applications
- Vendor management
- Customer service excellence
- Project management skills
- State disability laws knowledge
- Paid parental leave policies
Additional Information
DMEC - FMLA/ADAAA Employer Compliance Conference: April 2012, May 2017, May 2019
Timeline
Sr. Benefits Administrator
Pohlad Companies
06.2024 - 04.2025
Benefits Analyst
Xcel Energy
03.2022 - 11.2023
Sr. Implementation Manager
Voya Financial
07.2021 - 11.2021
Lead Benefits Analyst
Cigna/Express Scripts Holding Company
09.2015 - 07.2021
Sr. Benefits Specialist
Cigna/Express Scripts Holding Company
06.2013 - 09.2015
Benefits Specialist
Cigna/Express Scripts Holding Company
12.2010 - 06.2013
HR Data Coordinator
Cigna/Express Scripts Holding Company
12.2004 - 12.2010
Benefits Specialist
Cigna/Express Scripts Holding Company
05.2002 - 12.2004
Master of Library and Information Science -
Dominican University
Bachelor of Arts - Business
Luther College
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