Christine Mayorga
Cicero,IL
Summary
Proven leader in healthcare management at Loretto Hospital, adept in strategic planning and team leadership. Excelled in performance management, enhancing customer satisfaction, and staff development. Demonstrated expertise in operations management and policy implementation, achieving significant improvements in efficiency and service quality. Skilled in both business development and budget control, consistently exceeding performance goals.
Overview
10
10
years of professional experience
Work History
PFS Manager
Loretto Hospital
02.2022 - 04.2024
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized performance by monitoring daily activities and mentoring team members.
Admitting Supervisor
Loretto Hospital
10.2020 - 02.2022
- Verified patient details and insurance coverage and collected co-pays.
- Handled admission processes and discharge procedures to transfer patients from hospital to home care, extended facility and self-care plans.
- Reviewed hospital schedule and confirmed arrival times.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Kept high average of performance evaluations.
Authorization Coordinator
Loretto Hospital
08.2018 - 10.2020
- Maintained consistent follow-up on status of prior authorization requests.
- Submitted for prior authorization with required documentation to appropriate funding source.
- Reviewed documentation for accuracy and assessment of necessity.
- Reviewed authorizations from payer to determine approved or denied items.
- Calculated estimated copay based on current insurance benefits.
- Presented clear and concise explanations of governing rules and regulations.
Financial Counselor
Loretto Hospital
05.2016 - 08.2018
- Conducted interviews with patients and family members and answered questions regarding insurance benefits.
- Identified healthcare resources and programs for patients unable to meet financial obligations.
- Monitored and updated financial payment for your patients
- Called to discuss prices for services
Admitting Clerk
Loretto Hospital
10.2014 - 05.2016
- Verified patient details and insurance coverage and collected co-pays.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Handle admission process and discharge process
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Education
Healthcare Administration -
DeVry University
Villa Park, IL02.2027
High School Diploma -
Morton East High School
2423 S Austin Blvd06.2007
Skills
- Performance Management
- Team Leadership
- Strategic Planning
- Staff Development
- Policy Implementation
- Contract Management
- Business Development
- Operations Management
- Performance Evaluations
- Budget Control
Timeline
PFS Manager
Loretto Hospital
02.2022 - 04.2024
Admitting Supervisor
Loretto Hospital
10.2020 - 02.2022
Authorization Coordinator
Loretto Hospital
08.2018 - 10.2020
Financial Counselor
Loretto Hospital
05.2016 - 08.2018
Admitting Clerk
Loretto Hospital
10.2014 - 05.2016
Healthcare Administration -
DeVry University
High School Diploma -
Morton East High School
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